Hales Group

Logo of Hales Group Limited - Hull, a home care agency in Hull, Kingston upon Hull, City of, offering older person care, dementia care, mental health care and learning disability and autism support.

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About Us

Hales Group in Hull provides care and support to people in their own homes across the city and the surrounding area. We work with older people and with younger adults, and our experience covers dementia, learning disabilities and autism, mental health needs, physical disabilities, sensory loss, eating disorders, and alcohol and drug misuse.

That is a wide span, and it only works if we are honest with ourselves about whether we can meet a particular need well. We assess at home, talk it through with the person and whoever they want present, and say plainly when we are not the right people rather than taking on work and hoping.

Where we do take it on, support may be personal care and medication, meals and housework, help with appointments, money and travel, or longer visits for somebody who needs company and supervision as well as practical help. For people managing a mental health condition, an eating disorder or a recovery, consistency and clear expectations help more than reassurance, and we aim to be steady rather than indulgent.

Training is practical rather than nominal here, because supporting an autistic person and supporting somebody in the later stages of dementia call for different knowledge, and our carers have it before they go out.

Our most recent inspection by the Care Quality Commission rated us good overall, and we are glad to talk things through with anyone considering care at home.

Common questions about Hales Group

Where is Hales Group located?

Hales Group is a home care agency based in Hull, Kingston upon Hull, City of (HU9 5LW), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Hales Group provide?

Hales Group is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Hales Group's CQC rating?

Hales Group is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 4 March 2023. You can read the full CQC report from the link on this page.

Does Hales Group provide dementia care?

Yes. Hales Group supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Hull

This agency provides care within approximately 10 miles of their Hull office. Radius is approximate — claim to update

Contact Hales Group Limited - Hull

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Eating Disorders: Sensitive, structured support around nutrition and mealtimes for people with an eating disorder.
  • Alcohol / Drug Misuse: Supportive care for people in recovery from alcohol or drug dependency.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 4 March 2023
  • Report published: 4 March 2023

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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