Welcome Support
Welcome Support is a home care agency in Tunbridge Wells, Kent (TN1 1XP). It holds a CQC rating of Good.
About Welcome Support
We at Welcome Support are proud to provide compassionate home care across Tunbridge Wells and the surrounding areas of Kent, helping people live well and safely in the place they love most: their own home. Based in the TN postcode area, we serve individuals and families throughout Tunbridge Wells and its neighbouring communities. Operating as a home care agency means our team comes to you, fitting our support around the rhythms of your household, your routines, and the familiar comforts of your own surroundings. There is no need to leave behind a treasured garden, a favourite armchair, or the neighbourhood you have known for years; instead, we bring thoughtful, person centred care directly to your door. Our team supports a broad range of people, and we take pride in tailoring every care plan to the individual rather than the diagnosis. For older people, we offer warm, respectful assistance with daily living, from help with personal care and medication to companionship and gentle encouragement to stay active and connected. Families often tell us how reassuring it is to know a trusted carer is visiting a loved one, particularly when relatives live further afield or juggle busy lives of their own. We also specialise in supporting adults with learning disabilities and autism, embracing each person's strengths, preferences, and communication style. Whether someone is building independence, exploring community activities, or simply seeking consistent and understanding support at home, we walk alongside them at their pace. For people living with a physical disability, our carers offer practical, dignified help with mobility, personal care, and the everyday tasks that can become more challenging, always working in ways that promote choice and confidence. Younger adults who need support are equally welcome at Welcome Support. We understand that care needs can arise at any stage of life, and we approach younger clients with respect for their goals, ambitions, and lifestyle. Whether the focus is on maintaining education, work, hobbies, or social connections, our role is to enable, not to take over. Quality and safety sit at the heart of everything we do. We are pleased to hold an overall rating of Good from the Care Quality Commission, following our most recent inspection in January 2023. Importantly, we achieved a Good rating across every one of the five key domains the CQC examines: Safe, Effective, Caring, Responsive, and Well led. For families, this consistency offers genuine reassurance. It reflects an organisation that not only delivers kind and effective day to day care, but is also well managed, responsive to changing needs, and committed to protecting the people it supports. A Good rating across the board is not achieved by chance; it is the result of careful training, attentive leadership, and a culture in which residents and their relatives are truly listened to. Choosing home care is a significant decision, and we know how much thought goes into finding the right provider. Whether you are arranging support for an ageing parent, a partner recovering from illness, or a younger family member with complex needs, we are here to listen without pressure. If you would like to learn more about how we could help your loved one continue to thrive at home in Tunbridge Wells, please do get in touch. We would be delighted to talk things through with you, answer your questions, and explore whether Welcome Support is the right fit for your family.
Care provided at Welcome Support
- Older person care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 23 October 2021
Read the full inspection report on the CQC website.
How Welcome Support compares in Tunbridge Wells
Measured against the 21 home care agencies registered in Tunbridge Wells.
- CQC rating
- Good. 11 of the 21 agencies (52%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 17 January 2023. 6 of the 21 agencies have published a newer inspection report since.
- Registered
- January 2018. 13 of the 21 agencies registered more recently.
- Provider
- One service. Welcome Support Services Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Tunbridge Wells.
The local picture: Tunbridge Wells
What the numbers say about home care in Tunbridge Wells, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 13,300. Rising to 15,500 by 2035, up 17%
- People aged 85 and over: 4,000. Rising to 6,000 by 2035, up 52%
- Living with dementia, aged 65 and over (estimate): 1,800. Rising to 2,300 by 2035, up 28%
- Dementia diagnosis rate: 69%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 0 opened, 2 closed. 20 registered today.
- Choice of agencies: 41 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
- Compared with the rest of Kent: Fewer agencies. Tunbridge Wells has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Welcome Support
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 4 January 2018, so 8 years.
- Run by
- Welcome Support Services Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Welcome Support
Where is Welcome Support located?
Welcome Support is a home care agency based in Tunbridge Wells, Kent (TN1 1XP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Welcome Support provide?
Welcome Support is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Welcome Support's CQC rating?
Welcome Support is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 October 2021. You can read the full CQC report from the link on this page.
Questions families ask about Welcome Support
Can they support someone living with dementia at home?
No. Welcome Support does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Welcome Support covers roughly 10 miles from Tunbridge Wells.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Welcome Support has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Welcome Support. Actual fees depend on the room, the level of care and how it is funded.
Explore more
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- Bluebird Care — CQC Good
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