Birchwood Care Services
Birchwood Care Services is a home care agency in Speldhurst, Kent (TN3 0TU). It holds a CQC rating of Requires Improvement.
About Birchwood Care Services
Here at Birchwood Care, we provide home care support to people living in Speldhurst and the wider Kent area. Our focus is on helping individuals remain in the comfort and familiarity of their own homes, with support tailored to what each person actually needs rather than a one size fits all approach. We work primarily with older people and those living with physical disabilities, and we understand that inviting someone into your home to provide personal support is a significant decision. We do not take that trust lightly. Getting to know the people we support, understanding their routines, preferences and what matters most to them in daily life, is central to how we operate. We are honest about where we are as an organisation. Our most recent CQC inspection resulted in a "requires improvement" rating, and we have taken that outcome seriously. We have been working through the areas identified and making changes that we believe will make a real difference to the consistency and quality of support we deliver. We think it is important to be open about this rather than gloss over it, because the people we support and their families deserve straightforward information when choosing care. Home care works best when there is genuine continuity, when people are not faced with a different face every visit and when communication with families is clear and reliable. These are the things we are focusing on as we work to improve. If you are considering care for yourself or a loved one in the Speldhurst area and would like to have an honest conversation about what we offer and whether we could be the right fit, we would very much welcome hearing from you.
Care provided at Birchwood Care Services
- Older person care
- Physical disability support
- Covers approximately 10 miles
- Last CQC inspection: 29 December 2017
Read the full inspection report on the CQC website.
How Birchwood Care Services compares in Tunbridge Wells
Measured against the 21 home care agencies registered in Tunbridge Wells.
- CQC rating
- Requires improvement. 11 of the 21 agencies (52%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 19 May 2023. 5 of the 21 agencies have published a newer inspection report since.
- Registered
- January 2011. One of the longer established agencies. 18 of the 21 registered more recently.
- Provider
- 2 services. Malvirt Limited runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Tunbridge Wells.
The local picture: Tunbridge Wells
What the numbers say about home care in Tunbridge Wells, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 13,300. Rising to 15,500 by 2035, up 17%
- People aged 85 and over: 4,000. Rising to 6,000 by 2035, up 52%
- Living with dementia, aged 65 and over (estimate): 1,800. Rising to 2,300 by 2035, up 28%
- Dementia diagnosis rate: 69%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 0 opened, 2 closed. 20 registered today.
- Choice of agencies: 41 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
- Compared with the rest of Kent: Fewer agencies. Tunbridge Wells has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Birchwood Care Services
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 31 January 2011, so 15 years.
- Run by
- Malvirt Limited, which runs 2 adult social care services in England. 1 of the 2 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Birchwood Care Services
Where is Birchwood Care Services located?
Birchwood Care Services is a home care agency based in Speldhurst, Kent (TN3 0TU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Birchwood Care Services provide?
Birchwood Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Physical disability support. The full list of services is shown on this page.
What is Birchwood Care Services's CQC rating?
Birchwood Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 29 December 2017. You can read the full CQC report from the link on this page.
Questions families ask about Birchwood Care Services
Can they support someone living with dementia at home?
No. Birchwood Care Services does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Birchwood Care Services covers roughly 10 miles from Speldhurst.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Birchwood Care Services has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Birchwood Care Services. Actual fees depend on the room, the level of care and how it is funded.
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