Caremark (Thanet)
Caremark (Thanet) is a home care agency in Margate, Kent (CT9 4JG). It holds a CQC rating of Good.
About Caremark (Thanet)
We at Caremark (Thanet) are proud to provide compassionate home care across Margate and the wider Thanet area of Kent, supporting individuals to live well and safely in the place they know best: their own home. Operating throughout the CT postcode area, our team travels across Margate and surrounding communities to deliver personalised support tailored around each individual's daily rhythms, preferences, and family life. Rather than asking people to adjust to an unfamiliar environment, we bring trusted care to familiar front doors, helping residents remain connected to their neighbourhoods, gardens, and cherished routines. The breadth of our specialisms reflects the diverse needs of the people we support. We provide dementia care delivered with patience and consistency, recognising how vital familiar faces and gentle routines are for those living with memory loss. Our team supports adults with learning disabilities and autism, focusing on enabling independence, choice, and meaningful daily activity. We also offer thoughtful mental health support, working alongside individuals during difficult periods with dignity and without judgement. For those living with physical disability, or with visual or hearing impairment, our carers adapt their approach to communication and mobility assistance so that every visit feels respectful and empowering. We further provide specialist support for individuals managing eating disorders and those recovering from alcohol or drug misuse, offering structured, non judgemental care that prioritises wellbeing, stability, and long term recovery. In practice, this means families can expect carers who take time to understand the whole person, not just the care plan. Whether the need is help with personal care in the morning, companionship through the afternoon, medication prompts, meal preparation, or more complex support, our aim is always the same: to make daily life feel manageable, safe, and dignified. We are pleased that the Care Quality Commission has rated us Good overall, with Good ratings across all five inspection domains: Safe, Effective, Caring, Responsive, and Well led. For families, this independent assurance offers peace of mind that the care delivered in their loved one's home meets recognised standards of safety, kindness, and effective leadership. Choosing home care is a deeply personal decision, and we understand the weight that comes with it. If you are exploring options for a parent, partner, or relative in Margate or the surrounding Thanet area, we warmly invite you to get in touch. We are here to listen, answer your questions, and help you find the right path forward, at a pace that feels right for your family.
Care provided at Caremark (Thanet)
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 28 November 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Caremark (Thanet). Report published 28 November 2019.
- 3 September 2019
Safe
Inspectors found that people were protected from avoidable harm and abuse by staff who knew how to identify and escalate concerns. Risks were identified, with clear plans in place. Trained staff supported people to take medicines, but care plans did not hold enough information about the medicines people were prescribed. CQC made a recommendation about this.
Effective
Inspectors found that staff received the training and support they needed for their roles. Staff were encouraged to become specialists and to support other staff with their learning. People were supported to access healthcare services and to follow the advice of healthcare professionals.
Caring
Inspectors found that staff researched people's background and culture so that they could give sensitive and appropriate support. People told inspectors that staff took a compassionate approach to their role. People were also involved in delivering training to staff about their experience of using care services.
Responsive
Inspectors found that people were involved in writing and reviewing their care plans. Care plans were updated when people's risks and circumstances changed. The service worked with local community groups to give people more access to activities, social events and networks, to reduce the risk of social isolation. The provider made adjustments so that information was accessible to people.
Well-led
Inspectors found a clear vision and plan for the future of the service. The provider had introduced electronic care plans and call monitoring over the summer of 2019, but was still developing systems to use the call monitoring information effectively. Audits were in place, but did not always show that the quality of records had been reviewed. CQC made a recommendation about each of these areas.
What people told the inspectors
People told inspectors they received a personalised service and were involved in writing and reviewing their care plans. They also said they were confident that any concerns they raised would be listened to.
Since the last inspection
Rated Good in November 2019, the same overall rating as before (Good).
Well-led moved from Requires improvement to Good; Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good.
- 28 November 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 31 December 2016: Routine inspection, rated Good
- 20 March 2014: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Caremark (Thanet) compares in Thanet
Measured against the 28 home care agencies registered in Thanet.
- CQC rating
- Good. 16 of the 28 agencies (57%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 28 November 2019. 11 of the 28 agencies have published a newer inspection report since.
- Registered
- November 2012. One of the longer established agencies. 24 of the 28 registered more recently.
- Provider
- One service. Costain Care Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Thanet.
The local picture: Thanet
What the numbers say about home care in Thanet, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 18,100. Rising to 20,300 by 2035, up 12%
- People aged 85 and over: 4,400. Rising to 6,600 by 2035, up 48%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,800 by 2035, up 22%
- Dementia diagnosis rate: 58%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 5 opened, 1 closed. 21 registered today.
- Choice of agencies: 29 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Caremark (Thanet)
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 8 November 2012, so 13 years.
- Run by
- Costain Care Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Caremark (Thanet)
Where is Caremark (Thanet) located?
Caremark (Thanet) is a home care agency based in Margate, Kent (CT9 4JG), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Caremark (Thanet) provide?
Caremark (Thanet) is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Eating disorder support. The full list of services is shown on this page.
What is Caremark (Thanet)'s CQC rating?
Caremark (Thanet) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 28 November 2019. You can read the full CQC report from the link on this page.
Does Caremark (Thanet) provide dementia care?
Yes. Caremark (Thanet) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Caremark (Thanet)
Can they support someone living with dementia at home?
Yes. Yes. Caremark (Thanet) is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Caremark (Thanet) covers roughly 10 miles from Margate.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Caremark (Thanet) has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Caremark (Thanet). Actual fees depend on the room, the level of care and how it is funded.
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