Austen Allen Homecare - East
- Unclaimed Profile
- Older Person Care
- Dementia Care
- Mental Health
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
- CQC: Good
- Home Care Agency
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- Coverage Radius: 10 mi
- Last CQC Inspection: 2026
About Us
We provide care at home across east Kent from our base in Margate, supporting older people and younger adults, including people living with dementia, people with mental health conditions, people with physical disabilities and people with visual or hearing impairments.
Most of the people who contact us are trying to stay put rather than make a move they do not want, and our job is to make that workable. That might be one call in the morning to help somebody wash, dress and take their medication, or visits spread through the day with help at mealtimes, or support getting out to the shops and to appointments. Where somebody lives alone and sees very few people in a week, the visit itself is part of what helps.
We would rather be straight about what we can cover than take on more than we can keep to. Where we do commit, we try to send the same carers consistently, because a carer who has visited for months sees the small changes that signal somebody is becoming unwell or low in spirits.
Our staff are trained for the needs they are asked to meet and can reach senior colleagues for advice. We do not yet hold an overall rating from the Care Quality Commission and are happy to discuss that openly.
If you are looking into care at home for yourself or a relative, please get in touch for an honest conversation.
Common questions about Austen Allen Homecare - East
Where is Austen Allen Homecare - East located?
Austen Allen Homecare - East is a home care agency based in Margate, Kent (CT9 2RP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Austen Allen Homecare - East provide?
Austen Allen Homecare - East is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Austen Allen Homecare - East's CQC rating?
Austen Allen Homecare - East is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 8 June 2026. You can read the full CQC report from the link on this page.
Does Austen Allen Homecare - East provide dementia care?
Yes. Austen Allen Homecare - East supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Coverage Area
Within 10 miles of Margate
This agency provides care within approximately 10 miles of their Margate office. Radius is approximate — claim to update
Contact Austen Allen Homecare - East Kent
Phone the agency directly, or send an enquiry and we will pass it on.
Care We Offer
- Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
- Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
- Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
- Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
- Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 8 June 2026
- Report published: 8 June 2026
Overall: Good
- Safe: Good
- Effective: Good
- Caring: Good
- Responsive: Good
- Well-led: Good
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
How Austen Allen Homecare - East Kent compares in Thanet
Measured against the 28 home care agencies registered in Thanet.
- CQC rating
- Good. 16 of the 28 agencies (57%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 8 June 2026. 1 of the 28 agencies has published a newer inspection report since.
- Registered
- October 2023. 8 of the 28 agencies registered more recently.
- Provider
- 4 services. Austen Allen Healthcare Limited runs 4 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Thanet.
The local picture: Thanet
What the numbers say about home care in Thanet, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 18,100. Rising to 20,300 by 2035, up 12%
- People aged 85 and over: 4,400. Rising to 6,600 by 2035, up 48%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,800 by 2035, up 22%
- Dementia diagnosis rate: 58%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 5 opened, 1 closed. 21 registered today.
- Choice of agencies: 29 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Austen Allen Homecare - East Kent
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 25 October 2023, so 3 years.
- Run by
- Austen Allen Healthcare Limited, which runs 4 adult social care services in England. All 4 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Contact Austen Allen Homecare - East Kent
Phone the agency directly, or send an enquiry and we will pass it on.
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- Bluebird Care Ashford CQC: Good
- Care Ashford CQC: Good