Xtracare
Xtracare is a home care agency in Maidstone, Kent (ME14 5DZ). It holds a CQC rating of Good.
About Xtracare
We at Xtracare are proud to offer compassionate home care across Maidstone and the wider Kent area, supporting people to live safely and comfortably in the familiar surroundings of their own homes. As a dedicated home care agency, we understand that choosing support for a loved one is a deeply personal decision, and we are here to make that journey feel reassuring from the very first conversation. Based in the ME postcode area, our team travels throughout Maidstone and neighbouring communities in the South East, bringing personalised care directly to residents wherever they call home. Whether that home is a family house, a bungalow, a flat, or sheltered accommodation, we work within the environment our clients know and love, allowing them to maintain treasured routines, remain close to neighbours and family, and enjoy the comfort of their own belongings whilst receiving the support they need. Our care is shaped around a broad range of specialisms so that we can meet people where they are in life. We provide dedicated older person care for those who need a helping hand with daily living, alongside specialist dementia care delivered with patience, warmth, and an understanding of how important gentle familiarity can be. For individuals living with mental health needs, we offer thoughtful, respectful support that promotes wellbeing and independence. Our experience with physical disability care means we approach mobility, personal care, and daily tasks with practical skill and dignity, whilst our support for those with visual or hearing impairment is tailored to communication preferences and sensory needs. We also welcome younger adults who benefit from home based support, recognising that quality care is not defined by age but by the individual receiving it. In practice, this means families can expect care that flexes with changing needs. From a short daily visit to help with medication, meals, or personal care, through to more comprehensive packages of ongoing support, we work closely with clients and their loved ones to build a plan that feels right. We believe good home care is about more than tasks on a list. It is about the warm greeting at the door, the cup of tea shared during a visit, the reassurance a family member feels knowing someone kind and capable is looking in on their relative. Communication with families is central to our approach, and we aim to be a steady, dependable presence for everyone connected to the person we care for. The Care Quality Commission has rated Xtracare as Good overall, with Good ratings across all five key areas: Safe, Effective, Caring, Responsive, and Well led. For families, this independent assessment offers meaningful reassurance. It reflects that our care is safe and trustworthy, that our approach achieves positive outcomes, that our team treats people with genuine kindness, that we respond thoughtfully to individual needs, and that our agency is managed with care and integrity. Whilst ratings tell part of the story, we know the everyday experience of families and clients tells the rest, and we work hard to uphold these standards in every visit we make. Choosing home care is a significant step, and we understand the mix of emotions that can come with it. If you are exploring options for yourself or a loved one in Maidstone or the surrounding Kent area, we warmly invite you to get in touch with us at Xtracare. We would be delighted to listen, answer your questions, and talk through how we might support your family with care that feels personal, respectful, and genuinely kind.
Care provided at Xtracare
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 26 January 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Xtracare Ltd. Report published 26 January 2019.
- 15 January 2019
Safe
Inspectors found that processes were in place to keep people safe from abuse. Steps were taken to reduce risks to people and the environment. There were enough staff, staff were recruited safely, and people were supported with their medicines in a safe way when needed.
Effective
Inspectors found that people's needs were assessed and care was delivered in line with current legislation and best practice guidelines. Staff had the skills and experience to meet people's needs. People were supported to eat and drink enough and had access to healthcare services.
Caring
Inspectors found that people were treated with kindness and compassion. People were supported to express their views and be involved in decisions about their care, and their families and advocates were involved too. People's dignity and privacy were respected, and people were encouraged to be as independent as possible.
Responsive
Inspectors found that people received person-centred care that was responsive to their needs. People knew how to complain, and complaints were responded to in line with the service's policies. Staff knew how to support people who might be coming to the end of their life.
Well-led
Inspectors found that staff said the service was open and transparent and that they felt supported by their managers. Audits were in place to check the quality of the service. Staff were involved in developing the service, and the registered manager had built links with the local community.
Since the last inspection
Rated Good in January 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 26 January 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 17 August 2016: Routine inspection, rated Good
- 29 June 2015: Routine inspection, rated Requires improvement
- 20 December 2013: Routine inspection
- 4 December 2012: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Xtracare Ltd compares in Maidstone
Measured against the 54 home care agencies registered in Maidstone.
- CQC rating
- Good. 19 of the 54 agencies (35%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 26 January 2019. 18 of the 54 agencies have published a newer inspection report since.
- Registered
- May 2011. One of the longer established agencies. 51 of the 54 registered more recently.
- Provider
- One service. Xtracare Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Maidstone.
The local picture: Maidstone
What the numbers say about home care in Maidstone, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 19,200. Rising to 22,400 by 2035, up 17%
- People aged 85 and over: 5,200. Rising to 7,900 by 2035, up 54%
- Living with dementia, aged 65 and over (estimate): 2,500. Rising to 3,200 by 2035, up 28%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 4 closed. 50 registered today.
- Choice of agencies: 160 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Xtracare Ltd
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 25 May 2011, so 15 years.
- Run by
- Xtracare Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Xtracare
Where is Xtracare located?
Xtracare is a home care agency based in Maidstone, Kent (ME14 5DZ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Xtracare provide?
Xtracare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Xtracare's CQC rating?
Xtracare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 26 January 2019. You can read the full CQC report from the link on this page.
Does Xtracare provide dementia care?
Yes. Xtracare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Xtracare
Can they support someone living with dementia at home?
Yes. Yes. Xtracare Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Xtracare Ltd covers roughly 10 miles from Maidstone.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Xtracare Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Xtracare Ltd. Actual fees depend on the room, the level of care and how it is funded.
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