Phoenix Support

Logo of Phoenix Support Ltd, a home care agency in Maidstone, Kent, offering older person care, dementia care, mental health care and learning disability and autism support.

Phoenix Support is a home care agency in Maidstone, Kent (ME16 8RA). It holds a CQC rating of Good.

About Phoenix Support

Phoenix Support provides care and support to people in their own homes across Maidstone and the surrounding parts of Kent. We work with older people and younger adults, with people living with dementia, with adults who have a learning disability or are autistic, with people managing mental health conditions, with those who have a physical disability or sight or hearing loss, and with people dealing with alcohol or drug misuse. That is a wide brief, and we take it on because people rarely fit one category. What stays the same is how we work. We start by asking what the person wants help with and what they would rather do themselves, we agree the arrangement with them, and we review it when circumstances change. Day to day, our support covers personal care, prompting and help with medication, meals and drinks, mobility, shopping, laundry and housework, and getting out to appointments, work or study. For some people we are a short daily visit and for others we are a substantial part of the week. Our carers are trained for the work they do, supervised properly and kept consistent wherever the rota allows, because familiarity makes everything else easier. If you are considering support at home in Maidstone, please contact us and we will come out and talk it over with you.

Care provided at Phoenix Support

Read the full inspection report on the CQC website.

Common questions about Phoenix Support

Where is Phoenix Support located?

Phoenix Support is a home care agency based in Maidstone, Kent (ME16 8RA), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Phoenix Support provide?

Phoenix Support is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Phoenix Support's CQC rating?

Phoenix Support is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 July 2017. You can read the full CQC report from the link on this page.

Does Phoenix Support provide dementia care?

Yes. Phoenix Support supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Phoenix Support

Can they support someone living with dementia at home?

Yes. Yes. Phoenix Support Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Phoenix Support Ltd covers roughly 10 miles from Maidstone.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Phoenix Support Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Phoenix Support Ltd. Actual fees depend on the room, the level of care and how it is funded.

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