Empowering Support Services

Empowering Support Services is a home care agency in Maidstone, Kent (ME16 9FZ).

About Empowering Support Services

At Empowering Support, we provide home care to people living in Maidstone and the surrounding areas of Kent. Our work takes place in the setting that matters most to the people we support, which is their own home, and we think that makes a real difference to how people feel about the care they receive. We work with a wide range of people, including older adults, younger adults, and people living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We take the time to understand what each person needs, what they value in their daily life, and how they want to be supported, because no two people are the same and we would never treat them as though they were. Home care done well is about more than just practical tasks. It is about consistency, trust, and making sure the people we support feel genuinely listened to. We try to build real relationships between our staff and the people they visit, and we know that familiarity and reliability matter enormously to those who depend on support at home. We also recognise how much families and loved ones carry, and we hope that working with us brings some reassurance. When someone you care about is supported in their own home by people who truly pay attention, it can make a meaningful difference to everyone involved. We are based in Maidstone and are proud to serve our local community. Our team works hard to make sure that the support we provide helps people maintain their independence, stay connected to the things they enjoy, and live as comfortably as possible in a place that is familiar and their own. If you would like to find out whether we could be the right fit for you or someone you care about, we would be very happy to have a conversation.

Care provided at Empowering Support Services

Read the full inspection report on the CQC website.

Common questions about Empowering Support Services

Where is Empowering Support Services located?

Empowering Support Services is a home care agency based in Maidstone, Kent (ME16 9FZ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Empowering Support Services provide?

Empowering Support Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does Empowering Support Services provide dementia care?

Yes. Empowering Support Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Empowering Support Services

Can they support someone living with dementia at home?

Yes. Yes. Empowering Support Services Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Empowering Support Services Ltd covers roughly 10 miles from Maidstone.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Empowering Support Services Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Empowering Support Services Ltd. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Empowering Support Services

Dementia Care at Empowering Support Services

Good dementia support at home rests on familiar routines, a calm environment the person already knows, and carers who understand how to communicate without rushing or correcting. Empowering Support Services is registered to provide dementia care in Maidstone, which in a home setting usually means help with orientation, prompting for meals and medication, personal care delivered patiently, and gentle company during a visit. Families should ask how the agency matches carers to people with dementia, what training staff have in this area, and how continuity is protected so the same faces keep turning up. It is also fair to ask how the team responds to distress or agitation, what they do if someone tries to leave the house unsafely, and how the care plan is reviewed as needs change. Hourly costs in the South East generally sit between £29 and £35.

Home Care at Empowering Support Services

Home care means support delivered in a person's own house or flat rather than in a residential setting, and it can range from a single half hour call a day through to several long visits or a live in arrangement. Empowering Support Services is a Maidstone based agency covering the town and surrounding Kent villages, and its public profile lists older adults, dementia, learning disability and autism, mental health, physical disability and sensory impairment among the groups it supports. As a newly registered provider it does not yet hold a CQC rating. Private home care in the South East typically costs £29 to £35 an hour, while Kent County Council pays its own commissioned rate for arranged packages. Ask about minimum visit lengths, carer continuity, and how the agency handles medication and moving and handling.

Older Person Care at Empowering Support Services

Day to day home care for older people in Maidstone usually covers help with washing and dressing, prompting or administering medication, preparing meals, light housework and simple companionship during a visit. Empowering Support Services is registered with the CQC for older person care in the town and surrounding parts of Kent, though it has not yet been inspected or rated. Families weighing up an agency should ask how visits are scheduled, whether the same small group of carers attends each week, and what happens if a regular carer is off sick. It is also worth asking about call length, whether double up calls are available for transfers, and how any night time or twilight visits are staffed. Typical private home care in the South East runs at around £29 to £35 an hour, and Kent County Council commissions at its own set rate.

Mental Health at Empowering Support Services

For adults living with a mental health condition, home based support often centres on keeping daily structure intact, prompting medication, and preserving dignity during harder periods. Empowering Support Services is registered to provide this care from its Maidstone base. Ask what experience the staff team has with specific conditions, how they liaise with community mental health teams, and what the arrangement is if someone becomes unwell between visits or in a crisis out of hours.

Visual and Hearing Impairment at Empowering Support Services

Sight or hearing loss shapes how home care needs to be delivered, from announcing arrival clearly and facing the person when speaking, to keeping keys, glasses and hearing aids in consistent places. Empowering Support Services in Maidstone is registered to support people with visual or hearing impairment. Families should ask how carers are briefed on a person's specific sensory needs, and whether the team is comfortable working with hearing aids, magnifiers or written communication.

Younger Adults at Empowering Support Services

Adults under 65 receiving home care often want support that fits around work, study, hobbies or seeing friends, rather than a routine built purely around personal care tasks. Empowering Support Services is registered to support younger adults in Maidstone. Ask how visit times flex around a person's own week, and how carers are matched so the relationship feels age appropriate rather than clinical.

Learning Disability and Autism at Empowering Support Services

Support for adults with a learning disability or autism works best when it is shaped around the individual, protecting routines, respecting sensory preferences and building practical independence at home. Empowering Support Services is registered for this care in Maidstone. Packages are often commissioned by Kent County Council with regular reviews involving the person, family and social worker. Ask how support plans are written with the person and how goals are tracked over time.

Physical Disability at Empowering Support Services

Support at home for adults with a physical disability usually blends personal care, help with transfers, and practical assistance that leaves the person in charge of their own day. Empowering Support Services is registered for this care across Maidstone and nearby Kent. Because the work happens in the person's own home, it is worth asking whether the agency can work alongside existing equipment such as hoists, profiling beds or wet rooms, and how carers are briefed on safe moving and handling for each individual.

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