Crossroads Care
Crossroads Care is a home care agency in Maidstone, Kent (ME18 5NS). It holds a CQC rating of Good.
About Crossroads Care
We at Crossroads Care Kent are proud to provide compassionate home care across Maidstone and the wider Kent community, supporting people to live well and safely in the place they know best: their own home. Based in the ME postcode area, our team works throughout Maidstone and the surrounding Kent villages, bringing personalised support directly to the doorstep of the people who need it. Because our care is delivered in familiar surroundings, every visit is shaped around the rhythms, routines and comforts of each individual household. Whether that means a quiet morning routine, help preparing a favourite meal, or company during an afternoon in the garden, our approach honours the environment residents have built for themselves over a lifetime. Our team supports a broad range of needs, with specialisms spanning older person care, dementia care, mental health, physical disability, learning disability and autism, and support for those living with visual or hearing impairment. In practice, this means we can walk alongside individuals and families through many different stages of life. For someone living with dementia, that might mean gentle, consistent support that reduces confusion and builds trust. For a younger adult with a learning disability or autism, it could mean encouragement towards greater independence, community involvement and confidence. For those managing physical disabilities or sensory impairments, our carers focus on practical assistance that preserves dignity and choice at every step. We know that inviting a care professional into your home is a significant decision, and one that families often make on behalf of someone they love very deeply. That is why we place such importance on listening carefully, communicating openly with relatives, and building relationships that feel genuinely human rather than transactional. The Care Quality Commission has rated us Good overall, with Good ratings across every one of the five key domains: Safe, Effective, Caring, Responsive and Well led. This consistent picture reflects a team committed to safe practice, effective outcomes, genuine kindness, responsiveness to changing needs, and thoughtful leadership behind the scenes. For families, it offers reassurance that the care their loved one receives has been independently reviewed and found to meet the standards the regulator expects. If you are exploring home care options in Maidstone or elsewhere in Kent, we warmly invite you to get in touch. Whether you are planning ahead or navigating a more urgent situation, our team is here to answer your questions, listen to your circumstances, and help you understand whether our support could be the right fit for your family. You are not alone in this decision, and we would be privileged to walk that road with you.
Care provided at Crossroads Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 18 April 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Crossroads Care Kent. Report published 18 April 2019.
- 5 March 2019
Safe
Inspectors found that people received safe care and support from staff. Staff knew what to do to protect people from abuse and were recruited safely. The registered manager made sure there were enough staff before taking on new people.
Effective
Inspectors found that people and their relatives thought staff were well trained. Staff worked well together so that people received joined up care and support.
Caring
Inspectors found a strong person-centred culture at the service. People and their relatives spoke well of staff. Staff were able to build positive and trusting relationships with people and their relatives.
Responsive
Inspectors found that people received personalised care which was responsive to their needs and preferences.
Well-led
Inspectors found that the service had a registered manager who was dedicated to providing good-quality care and an open and fair culture. Audits were in place to check how the service was performing, and actions were taken when concerns arose. The service had developed strong links with the local community in innovative ways.
What people told the inspectors
People and their relatives told inspectors they felt safe and thought staff were well trained. People said they knew staff well and felt staff knew them well.
I wouldn't allow anyone in or go out and leave my wife if I did not feel she was safe. A relative of a person using the service
Since the last inspection
Rated Good in April 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 18 April 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 21 June 2016: Routine inspection, rated Good
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Crossroads Care Kent compares in Tonbridge and Malling
Measured against the 31 home care agencies registered in Tonbridge and Malling.
- CQC rating
- Good. 17 of the 31 agencies (55%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 18 April 2019. 12 of the 31 agencies have published a newer inspection report since.
- Registered
- July 2015. 20 of the 31 agencies registered more recently.
- Provider
- 2 services. Crossroads Care Kent runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Tonbridge and Malling.
The local picture: Tonbridge and Malling
What the numbers say about home care in Tonbridge and Malling, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 14,300. Rising to 16,100 by 2035, up 13%
- People aged 85 and over: 3,800. Rising to 5,600 by 2035, up 48%
- Living with dementia, aged 65 and over (estimate): 1,800. Rising to 2,300 by 2035, up 24%
- Dementia diagnosis rate: 48%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 24 registered today.
- Choice of agencies: 139 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Crossroads Care Kent
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 28 July 2015, so 11 years.
- Run by
- Crossroads Care Kent, which runs 2 adult social care services in England. All 2 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Crossroads Care
Where is Crossroads Care located?
Crossroads Care is a home care agency based in Maidstone, Kent (ME18 5NS), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Crossroads Care provide?
Crossroads Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Crossroads Care's CQC rating?
Crossroads Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 18 April 2019. You can read the full CQC report from the link on this page.
Does Crossroads Care provide dementia care?
Yes. Crossroads Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Crossroads Care
Can they support someone living with dementia at home?
Yes. Yes. Crossroads Care Kent is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Crossroads Care Kent covers roughly 10 miles from Maidstone.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Crossroads Care Kent has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Crossroads Care Kent. Actual fees depend on the room, the level of care and how it is funded.
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