Compass House
Compass House is a home care agency in Maidstone, Kent (ME14 1UT). It holds a CQC rating of Requires Improvement.
About Compass House
Compass House provides care and support to people in their own homes in Maidstone and across Kent. Our work is about keeping people in the places they know, with support that fits around the life they already have. We support older adults with personal care, medication, meals and the everyday tasks that have become harder. We support people living with dementia, where continuity of carer matters more than anything else we could offer. We also work with adults who have a learning disability or who are autistic, people living with a physical disability, people with a visual or hearing impairment, adults managing mental health conditions, and younger adults who want support that backs their independence. Every arrangement begins with a proper conversation about what would genuinely help. We agree the plan with the person, write it down together and review it as circumstances change. We would rather be open with you about our regulator. Our most recent overall rating from the Care Quality Commission is requires improvement. We are not satisfied with that. We have taken it seriously, there is work under way to put things right, and we are willing to talk that through in detail with anyone thinking of using us. If you would like to discuss care at home in the Maidstone area, please contact us. We will visit, listen properly and give you a straight answer about what we can offer and when we could start.
Care provided at Compass House
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 21 March 2023
Read the full inspection report on the CQC website.
How Compass House compares in Maidstone
Measured against the 54 home care agencies registered in Maidstone.
- CQC rating
- Requires improvement. 19 of the 54 agencies (35%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 21 March 2023. 4 of the 54 agencies have published a newer inspection report since.
- Registered
- May 2023. 23 of the 54 agencies registered more recently.
- Provider
- 26 services. Choice Support runs 26 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Maidstone.
The local picture: Maidstone
What the numbers say about home care in Maidstone, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 19,200. Rising to 22,400 by 2035, up 17%
- People aged 85 and over: 5,200. Rising to 7,900 by 2035, up 54%
- Living with dementia, aged 65 and over (estimate): 2,500. Rising to 3,200 by 2035, up 28%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 4 closed. 50 registered today.
- Choice of agencies: 160 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Compass House
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 5 May 2023, so 3 years.
- Run by
- Choice Support, which runs 26 adult social care services in England. 19 of the 24 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Compass House
Where is Compass House located?
Compass House is a home care agency based in Maidstone, Kent (ME14 1UT), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Compass House provide?
Compass House is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Compass House's CQC rating?
Compass House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 21 March 2023. You can read the full CQC report from the link on this page.
Does Compass House provide dementia care?
Yes. Compass House supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Compass House
Can they support someone living with dementia at home?
Yes. Yes. Compass House is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Compass House covers roughly 10 miles from Maidstone.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Compass House has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Compass House. Actual fees depend on the room, the level of care and how it is funded.
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