Papillon Home Care
Papillon Home Care is a home care agency in Hythe, Kent (CT21 4JN). It holds a CQC rating of Good.
About Papillon Home Care
We at Papillon Home Care are proud to provide compassionate home care across Hythe and the surrounding Kent communities, supporting individuals to live well and safely in the place they know best, their own home. Our team delivers personalised care that adapts to each person's needs, preferences, and daily rhythms. Based in the historic coastal town of Hythe, we are well placed to serve families throughout the CT postcode area and the wider South East. Because our care is delivered in your own home, the environment is one you already love, familiar surroundings, treasured memories, and the comfort of routine. Our role is to fit gently into that life, offering practical and emotional support without disrupting the things that make home feel like home. The breadth of care we offer reflects the diverse needs of the people we support. For older people, we provide everything from companionship and help with daily living to more comprehensive support that allows independence to be maintained for as long as possible. Our dementia care is delivered with patience and understanding, focusing on consistent routines, clear communication, and meaningful connection so that residents feel safe and respected at every stage of their journey. For younger adults and those living with learning disabilities or autism, we focus on enabling independence, building confidence, and supporting people to pursue the activities, relationships, and goals that matter most to them. Our mental health support is grounded in empathy and stability, providing reliable, non-judgemental care that helps individuals manage day to day life with dignity. We also support people living with physical disabilities, visual or hearing impairments, and those navigating eating disorders, tailoring every care plan to the individual rather than the diagnosis. For families, this breadth means continuity. As needs evolve over time, we can adapt the support we provide without the upheaval of changing providers, offering reassurance during what can be an emotionally complex period. The Care Quality Commission has rated us Good overall, with Good ratings across all five domains: Safe, Effective, Caring, Responsive, and Well led. This independent assessment reflects the standards we hold ourselves to every day, careful safeguarding, effective and evidence informed care, genuine kindness, responsiveness to changing needs, and leadership that listens to both our team and the people we support. If you are exploring home care options for a loved one in Hythe or the wider Kent area, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we are here to answer your questions, listen to your concerns, and help you understand how thoughtful, professional support at home could make a real difference. Whatever stage you are at in your search, we would be glad to hear from you.
Care provided at Papillon Home Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
- Last CQC inspection: 5 July 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Papillon Home Care. Report published 5 July 2019.
- 12 June 2019
- First assessment of the service
Safe
Inspectors found staff knew the signs of abuse. They were confident to raise concerns with the registered manager and outside agencies. Medicines were managed safely, and staff had been recruited safely.
Effective
Inspectors found staff had the skills they needed to provide safe and effective care. Staff development was supported and encouraged. People were supported to eat and drink safely and to stay as healthy as possible.
Caring
Inspectors found staff treated people with dignity and respect. People were encouraged and supported to be as independent as possible. People told inspectors that staff supported them to stay happy and well.
Responsive
Inspectors found people had planned their care with staff, including the care they would receive at the end of their life. Care plans had detailed guidance on how to provide each person's care. A process was in place to investigate and resolve any complaints or concerns.
Well-led
Inspectors found the provider and registered manager had a clear view for the service and completed regular checks to make sure it met the standards they required. Staff felt supported by the registered manager. The registered manager knew when to tell CQC about significant events.
What people told the inspectors
People told inspectors that staff supported them to stay happy and well. People and their relatives said staff provided care in the way they preferred.
The staff are very kind, they bring a little bit of light into our life A person using the service
Since the last inspection
This is the earliest rated inspection report we hold for this service, so there is no earlier rating to compare with.
- 5 July 2019: Routine inspection, rated Good. This inspection gave the current rating.
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Papillon Home Care compares in Folkestone and Hythe
Measured against the 19 home care agencies registered in Folkestone and Hythe.
- CQC rating
- Good. 8 of the 19 agencies (42%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 5 July 2019. 6 of the 19 agencies have published a newer inspection report since.
- Registered
- June 2018. 10 of the 19 agencies registered more recently.
- Provider
- One service. Papillon Home Care Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Folkestone and Hythe.
The local picture: Folkestone and Hythe
What the numbers say about home care in Folkestone and Hythe, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,700. Rising to 18,000 by 2035, up 15%
- People aged 85 and over: 4,000. Rising to 6,200 by 2035, up 57%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 27%
- Dementia diagnosis rate: 59%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 0 closed. 16 registered today.
- Choice of agencies: 26 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Papillon Home Care
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 17 June 2018, so 8 years.
- Run by
- Papillon Home Care Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Papillon Home Care
Where is Papillon Home Care located?
Papillon Home Care is a home care agency based in Hythe, Kent (CT21 4JN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Papillon Home Care provide?
Papillon Home Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Papillon Home Care's CQC rating?
Papillon Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 5 July 2019. You can read the full CQC report from the link on this page.
Does Papillon Home Care provide dementia care?
Yes. Papillon Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Papillon Home Care
Can they support someone living with dementia at home?
Yes. Yes. Papillon Home Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Papillon Home Care covers roughly 10 miles from Hythe.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Papillon Home Care has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Papillon Home Care. Actual fees depend on the room, the level of care and how it is funded.
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