Crossroads Care
Crossroads Care is a home care agency in Herne Bay, Kent (CT6 6LE). It holds a CQC rating of Good.
About Crossroads Care
Crossroads Care Kent provides support at home across Herne Bay and the surrounding parts of Kent. We work with people in their own houses and flats, fitting our visits around the life that is already there rather than asking anyone to rearrange their day for us. The range of people we support is wide. Older people who need help with daily living, people living with dementia, adults with a learning disability and autistic adults, people managing a mental health condition, people living with an eating disorder, people with a physical disability and people with a visual or hearing impairment. We support younger adults as well as older people, and we adjust our approach accordingly. Practical support covers personal care, medication, meals, moving about safely, appointments and getting out into the community. Alongside that, a great deal of what we do is about giving family carers room to breathe, whether that is a few hours in a week or a properly planned arrangement. Our most recent overall rating from the Care Quality Commission is good. We treat that as the baseline we owe people rather than something to advertise. If you are thinking about care at home in Kent, we are glad to talk it through, explain clearly what we can offer and be honest if another service would suit you better.
Care provided at Crossroads Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
- Last CQC inspection: 29 February 2020
Read the full inspection report on the CQC website.
How Crossroads Care Kent compares in Canterbury
Measured against the 42 home care agencies registered in Canterbury.
- CQC rating
- Good. 19 of the 42 agencies (45%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 29 February 2020. 13 of the 42 agencies have published a newer inspection report since.
- Registered
- December 2011. One of the longer established agencies. 36 of the 42 registered more recently.
- Provider
- 2 services. Crossroads Care Kent runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Canterbury.
The local picture: Canterbury
What the numbers say about home care in Canterbury, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 19,800. Rising to 23,300 by 2035, up 17%
- People aged 85 and over: 5,300. Rising to 8,200 by 2035, up 54%
- Living with dementia, aged 65 and over (estimate): 2,600. Rising to 3,300 by 2035, up 28%
- Dementia diagnosis rate: 73%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 0 closed. 39 registered today.
- Choice of agencies: 48 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Crossroads Care Kent
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 20 December 2011, so 14 years.
- Run by
- Crossroads Care Kent, which runs 2 adult social care services in England. All 2 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Crossroads Care
Where is Crossroads Care located?
Crossroads Care is a home care agency based in Herne Bay, Kent (CT6 6LE), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Crossroads Care provide?
Crossroads Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Crossroads Care's CQC rating?
Crossroads Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 29 February 2020. You can read the full CQC report from the link on this page.
Does Crossroads Care provide dementia care?
Yes. Crossroads Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Crossroads Care
Can they support someone living with dementia at home?
Yes. Yes. Crossroads Care Kent is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Crossroads Care Kent covers roughly 10 miles from Herne Bay.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Crossroads Care Kent has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Crossroads Care Kent. Actual fees depend on the room, the level of care and how it is funded.
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