Helping Hands
Helping Hands is a home care agency in Folkestone, Kent (CT20 1DW). It holds a CQC rating of Good.
About Helping Hands
We at Helping Hands Folkestone are proud to provide compassionate home care across Folkestone and the surrounding Kent communities, supporting people to live safely and comfortably in the place they know best: their own home. Based in the CT postcode area, our team works throughout Folkestone and the wider coastal and countryside neighbourhoods of Kent. Because we come to you, the environment of care is your own familiar setting, whether that is a family home filled with memories, a quiet bungalow, or a flat close to the seafront. We tailor our visits around your daily rhythms, respecting the routines, spaces, and personal touches that make your home yours. For many families, this continuity of environment is a source of enormous comfort, particularly when a loved one is adjusting to new care needs. Our specialisms reflect the breadth of people we support. We offer older person care and home care for those who simply need a helping hand with everyday tasks, from personal care and medication support to companionship and meal preparation. For families navigating a dementia diagnosis, our dementia care is delivered with patience, gentle reassurance, and an understanding of how important consistency and familiar surroundings can be. We also support adults living with learning disabilities or autism, physical disabilities, and visual or hearing impairments, adapting our approach to each individual's preferences and communication style. Younger adults who need support to live independently will find us equally attentive, focused on enabling choice, dignity, and confidence in daily life. In practice, this means a family can turn to us for anything from a short daily visit to more comprehensive support, knowing the same values of respect and person centred care run through everything we do. We take time to understand not just what someone needs, but who they are: their history, their likes and dislikes, and the goals they hold for themselves. For relatives, especially those living at a distance, this brings real peace of mind. We are proud to hold an overall rating of Good from the Care Quality Commission, with Good ratings across all five domains of Safe, Effective, Caring, Responsive, and Well led, following our inspection in October 2021. For families, this independent assessment offers reassurance that the care we deliver meets recognised national standards and that our team is trusted to look after some of the most important people in your life. Choosing home care is a significant decision, and we understand the questions and emotions that come with it. If you are exploring options for yourself or someone you love in Folkestone, we would be delighted to hear from you, answer your questions honestly, and help you take the next step with confidence.
Care provided at Helping Hands
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 27 October 2021
Read the full inspection report on the CQC website.
How Helping Hands Folkestone compares in Folkestone and Hythe
Measured against the 19 home care agencies registered in Folkestone and Hythe.
- CQC rating
- Good. 8 of the 19 agencies (42%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 27 October 2021. 4 of the 19 agencies have published a newer inspection report since.
- Registered
- July 2019. 7 of the 19 agencies registered more recently.
- Provider
- 151 services. Midshires Care Limited runs 151 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Folkestone and Hythe.
The local picture: Folkestone and Hythe
What the numbers say about home care in Folkestone and Hythe, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,700. Rising to 18,000 by 2035, up 15%
- People aged 85 and over: 4,000. Rising to 6,200 by 2035, up 57%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 27%
- Dementia diagnosis rate: 59%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 0 closed. 16 registered today.
- Choice of agencies: 26 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Helping Hands Folkestone
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 17 July 2019, so 7 years.
- Run by
- Midshires Care Limited, which runs 151 adult social care services in England. 131 of the 134 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Helping Hands
Where is Helping Hands located?
Helping Hands is a home care agency based in Folkestone, Kent (CT20 1DW), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Helping Hands provide?
Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Helping Hands's CQC rating?
Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 27 October 2021. You can read the full CQC report from the link on this page.
Does Helping Hands provide dementia care?
Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Helping Hands
Can they support someone living with dementia at home?
Yes. Yes. Helping Hands Folkestone is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Helping Hands Folkestone covers roughly 10 miles from Folkestone.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Helping Hands Folkestone has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Helping Hands Folkestone. Actual fees depend on the room, the level of care and how it is funded.
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