Wave Hill
Wave Hill is a home care agency in Dover, Kent (CT15 6DL). It holds a CQC rating of Good.
About Wave Hill
Wave Hill provides care and support to people in their own homes in Dover and the surrounding parts of Kent. We support older people, adults with a learning disability or autism, people living with a mental health condition, adults with a physical disability, those with a visual or hearing impairment, and younger adults who want support to live more independently. Good home care fits quietly around a person rather than taking over. We begin by asking what is actually hard and what someone still manages perfectly well on their own, because support works best when it builds on what is already there. From there we agree the visits and the tasks, which might cover personal care, prompting and support with medication, meals and drinks, moving safely about the home, laundry, shopping and getting to appointments and out into the town. For younger adults and for people with a learning disability or autism, the emphasis is usually different. There the point is to widen a life rather than manage it, so we spend our time on college, work, friendships, money, cooking and the things that make a week worth having. We adapt how we communicate to suit the person, because being properly understood is where everything else starts. We agree timings and do our best to keep to them, and we aim to send the same familiar faces to each household rather than a different person every week. Plans are reviewed honestly when things change. If you are considering support for yourself or someone close to you, please contact us and we will talk it through.
Care provided at Wave Hill
- Older person care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 25 July 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Wave Hill. Report published 25 July 2019.
- 12 June 2019
Safe
Inspectors found that staff were trained to protect people from harm. Trained staff gave medicines safely. Staff followed safe hand washing and wore gloves to reduce the risk of infection. Background checks were made on new staff.
Effective
Inspectors found that people's needs were assessed and written in a care plan. Care plans were consistently updated. Staff received ongoing training based on people's needs.
Caring
Inspectors saw staff communicating with people in a kind way. People smiled and greeted staff in a relaxed way. The owner and staff had known the people using the service for many years and understood how each person communicated, through body language and pictures.
Responsive
Inspectors found that people received planned and co-ordinated support that suited them. People were supported to have as much choice and control as possible. A system for responding to complaints was in place.
Well-led
Inspectors found that staff were supervised to keep up the standards of care. People, care managers, relatives and staff had the chance to share their views about the service. Systems were in place to investigate incidents and accidents, to reduce the chance of them happening again.
Since the last inspection
Rated Good in July 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 12 June 2019: Routine inspection
- 5 September 2016: Routine inspection
- 10 April 2014: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Wave Hill compares in Dover
Measured against the 24 home care agencies registered in Dover.
- CQC rating
- Good. 13 of the 24 agencies (54%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 25 July 2019. 13 of the 24 agencies have published a newer inspection report since.
- Registered
- July 2013. One of the longer established agencies. 19 of the 24 registered more recently.
- Provider
- One service. Mrs Tina Dennison runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Dover.
The local picture: Dover
What the numbers say about home care in Dover, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,300. Rising to 18,000 by 2035, up 18%
- People aged 85 and over: 3,800. Rising to 5,800 by 2035, up 53%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 27%
- Dementia diagnosis rate: 59%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 2 closed. 19 registered today.
- Choice of agencies: 29 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Wave Hill
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 24 July 2013, so 13 years.
- Run by
- Mrs Tina Dennison, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Wave Hill
Where is Wave Hill located?
Wave Hill is a home care agency based in Dover, Kent (CT15 6DL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Wave Hill provide?
Wave Hill is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Wave Hill's CQC rating?
Wave Hill is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 25 July 2019. You can read the full CQC report from the link on this page.
Questions families ask about Wave Hill
Can they support someone living with dementia at home?
No. Wave Hill does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Wave Hill covers roughly 10 miles from Dover.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Wave Hill has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Wave Hill. Actual fees depend on the room, the level of care and how it is funded.
Explore more
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