Nurse Plus UK
Nurse Plus UK is a home care agency in Dover, Kent (CT16 3PN). It holds a CQC rating of Good.
About Nurse Plus UK
We at Nurse Plus UK Dover are proud to provide compassionate home care across Dover and the surrounding Kent communities, supporting people to live safely and comfortably in the place they know best: their own home. As a trusted home care agency serving the CT postcode area, we understand that every person we visit has a unique story, and our role is to help each chapter be lived with dignity, independence, and warmth. Operating throughout Dover and the wider South East, our team travels to residents in their own houses, flats, and family homes, adapting our support to fit each individual's routine and environment. Whether that means quiet mornings in a coastal cottage or busier households where family members share the caring role, we shape our visits around the person, not the other way around. There are no unfamiliar corridors to navigate and no need to leave cherished belongings behind; instead, care arrives at the front door with a friendly face and a genuine willingness to help. Our specialisms reflect the breadth of need within our community. We support older people who value a little extra help with daily living, alongside younger adults seeking to maintain independence in their own space. For families navigating dementia, we offer patient, person centred support that focuses on reassurance, familiar routines, and moments of connection. Our experience in learning disability and autism care means we take time to understand communication preferences, sensory needs, and personal goals, empowering the people we support to live life on their own terms. We also provide thoughtful care for those living with mental health conditions, physical disabilities, and visual or hearing impairments, always working closely with families and health professionals to ensure every plan is genuinely tailored. For individuals recovering from or managing alcohol or drug related challenges, we offer non judgemental, respectful support focused on stability and wellbeing. In practice, this means a family might receive help with personal care, medication prompts, meal preparation, mobility support, companionship, or simply a reliable presence during difficult moments of the day. For relatives who live far away or juggle work and caring responsibilities, our visits provide peace of mind that a loved one is not only safe but genuinely cared for. We recognise that trust is earned slowly, and we work hard to send familiar carers wherever possible, so that relationships can grow and small preferences, the right cup of tea, the favourite radio station, the preferred nickname, become part of the rhythm of care. The Care Quality Commission has rated us Good overall, with Good ratings across all five domains: safe, effective, caring, responsive, and well led. For families weighing up options, this consistency matters. It reflects a team that takes safeguarding seriously, delivers care rooted in evidence and good practice, listens attentively to the people it supports, responds flexibly when circumstances change, and is guided by leadership that values quality at every level. We view our rating not as a finish line but as a foundation, and we continue to invest in training, communication, and the day to day details that make a real difference to those receiving care. Choosing home care is often an emotional decision, made during a time of change or uncertainty. We want families across Dover and Kent to know that reaching out to us comes without pressure or obligation. Whether you are exploring options for the future, arranging support after a hospital stay, or looking for regular ongoing care, we are here to listen, answer questions, and help you understand what might work best for your loved one. Please do get in touch to start a conversation; we would be honoured to support your family with care that feels like home, because it is.
Care provided at Nurse Plus UK
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 13 September 2018
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Nurse Plus UK - Dover. Report published 13 September 2018.
- 14 and 15 August 2018
Safe
Inspectors found that people's medicines were well managed. At the last inspection CQC had asked the provider to improve this, and inspectors found the shortfalls had been addressed. There were enough staff, who arrived at the agreed time and stayed for the full visit. Staff were recruited safely, knew the signs of abuse and followed safe practices to prevent infections.
Effective
Inspectors found that staff had completed the training they needed, and checks were made to confirm they were competent. Changes in people's health were identified quickly, and staff helped people to contact their doctor. People were supported to eat and drink enough.
Caring
Inspectors found a strong person-centred culture. Everyone inspectors spoke with said staff were kind and friendly and treated them with dignity and respect. People were given privacy and were supported to be as independent as they wanted to be. People received care in the way they preferred at the end of their life.
Responsive
Inspectors found that people received care tailored to them. Assessments of people's needs had been done, and risks had been identified with people and their relatives. Staff supported people to take part in leisure activities they liked. Complaints were investigated and responded to, and action was taken to stop them happening again.
Well-led
Inspectors found that the provider and registered manager had oversight of the service and checked that it met the standards they required. People, relatives and staff were asked for feedback, and concerns were acted on. Staff felt supported, and an experienced member of staff was always available for guidance, including outside office hours. Records were accurate, complete and stored securely.
What people told the inspectors
People told inspectors that staff were kind and friendly, knew them well and gave their care in the way they wanted. People and their representatives said they were confident to raise concerns with staff and that these would be acted on.
They are kind and caring. I can see they are out for the best for my love one and help me A relative of a person using the service
Since the last inspection
Rated Good in September 2018, up from Requires improvement.
Safe moved from Requires improvement to Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 13 September 2018: Routine inspection, rated Good. This inspection gave the current rating.
- 17 August 2017: Routine inspection, rated Requires improvement
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Nurse Plus UK - Dover compares in Dover
Measured against the 24 home care agencies registered in Dover.
- CQC rating
- Good. 13 of the 24 agencies (54%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 13 September 2018. 16 of the 24 agencies have published a newer inspection report since.
- Registered
- February 2016. 17 of the 24 agencies registered more recently.
- Provider
- 20 services. Nurse Plus and Carer Plus (UK) Limited runs 20 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Dover.
The local picture: Dover
What the numbers say about home care in Dover, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,300. Rising to 18,000 by 2035, up 18%
- People aged 85 and over: 3,800. Rising to 5,800 by 2035, up 53%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 27%
- Dementia diagnosis rate: 59%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 2 closed. 19 registered today.
- Choice of agencies: 29 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Nurse Plus UK - Dover
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 27 February 2016, so 10 years.
- Run by
- Nurse Plus and Carer Plus (UK) Limited, which runs 20 adult social care services in England. All 12 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Nurse Plus UK
Where is Nurse Plus UK located?
Nurse Plus UK is a home care agency based in Dover, Kent (CT16 3PN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Nurse Plus UK provide?
Nurse Plus UK is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Nurse Plus UK's CQC rating?
Nurse Plus UK is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 13 September 2018. You can read the full CQC report from the link on this page.
Does Nurse Plus UK provide dementia care?
Yes. Nurse Plus UK supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Nurse Plus UK
Can they support someone living with dementia at home?
Yes. Yes. Nurse Plus UK - Dover is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Nurse Plus UK - Dover covers roughly 10 miles from Dover.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Nurse Plus UK - Dover has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Nurse Plus UK - Dover. Actual fees depend on the room, the level of care and how it is funded.
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