Q Leaf Care
Q Leaf Care is a home care agency in Deal, Kent (CT14 6ES). It holds a CQC rating of Requires Improvement.
About Q Leaf Care
Q Leaf Care supports people in their own homes in Deal and the surrounding parts of Kent. We work with older people and younger adults, with people living with dementia, and with people who have physical disabilities. Most people come to us because daily life has become harder and they would much rather stay where they are than move. What makes that possible differs in every household. It might be a short call first thing for washing, dressing and breakfast, several visits across the day, support with medication, help getting out to appointments, or a longer visit that gives a family carer a genuine break. We meet the person before anything begins, agree what will actually help, and put it in plain writing. When needs change, the plan changes with them. Our most recent rating from the Care Quality Commission is requires improvement. We would rather tell you that ourselves than leave you to find it elsewhere. We have accepted what was raised, we are working through it, and we are happy to go through the detail with anyone considering us. We keep the same carers going to the same homes wherever the rota allows, because being helped with private things is easier with a familiar face. Please ring us, ask us the difficult questions about how we are putting things right, and judge us on the answers.
Care provided at Q Leaf Care
- Older person care
- Dementia care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 12 November 2025
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Q Leaf Care Limited. Report published 12 November 2025.
- Inspectors assessed the service between 28 July 2025 and 5 August 2025.
Safe
Inspectors found people were not always kept safe from the risk of harm or abuse because staff did not always report incidents and accidents. CQC could not be assured that all staff fully understood how to report and recognise abuse. People's health risks were well managed. The provider remains in breach of the legal regulation on safe care and treatment.
Effective
Staff completed training relevant to their role. People's needs were fully assessed before their care and support began. The provider worked well with other partners and health professionals so people received joined up and coordinated care.
Caring
People told inspectors that staff knew them well and treated them with respect. A relative said they felt confident to raise concerns.
Responsive
People and those important to them were involved in planning their care. People told inspectors that communication from staff and the registered manager was good. People were given surveys to give feedback on how satisfied they were with the care.
Well-led
The provider had governance processes in place to assess the service, but not enough improvement had been made. The provider remains in breach of the legal regulation on good governance. The provider identified issues with the culture in the staff team, including staff not always reporting incidents formally to senior leaders. The registered manager was aware and was taking action, including supervisions and meetings so staff could share concerns. The registered manager was not aware of the Right support, right care, right culture guidance.
What people told the inspectors
People told inspectors they felt safe. They said communication was good and they were involved in planning their care.
I have no safeguarding concerns, I absolutely feel safe A person using the service
Since the last inspection
The service was inspected before this on 12 August 2022. Its earlier ratings are not held here yet.
- 12 November 2025: Assessment under our new approach, rated Requires improvement. This inspection gave the current rating.
- 12 August 2022: Inspection looking at part of the service
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Q Leaf Care Limited compares in Dover
Measured against the 24 home care agencies registered in Dover.
- CQC rating
- Requires improvement. 13 of the 24 agencies (54%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 12 November 2025. 2 of the 24 agencies have published a newer inspection report since.
- Registered
- June 2022. 11 of the 24 agencies registered more recently.
- Provider
- One service. Q Leaf Care Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Dover.
The local picture: Dover
What the numbers say about home care in Dover, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,300. Rising to 18,000 by 2035, up 18%
- People aged 85 and over: 3,800. Rising to 5,800 by 2035, up 53%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 27%
- Dementia diagnosis rate: 59%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 2 closed. 19 registered today.
- Choice of agencies: 29 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Q Leaf Care Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 16 June 2022, so 4 years.
- Run by
- Q Leaf Care Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Q Leaf Care
Where is Q Leaf Care located?
Q Leaf Care is a home care agency based in Deal, Kent (CT14 6ES), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Q Leaf Care provide?
Q Leaf Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Q Leaf Care's CQC rating?
Q Leaf Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 12 November 2025. You can read the full CQC report from the link on this page.
Does Q Leaf Care provide dementia care?
Yes. Q Leaf Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Q Leaf Care
Can they support someone living with dementia at home?
Yes. Yes. Q Leaf Care Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Q Leaf Care Limited covers roughly 10 miles from Deal.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Q Leaf Care Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Q Leaf Care Limited. Actual fees depend on the room, the level of care and how it is funded.
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