Carers
Carers is a home care agency in Dartford, Kent (DA2 7SL). It holds a CQC rating of Good.
About Carers
Kent Carers provides care and support in people's own homes in Dartford and across Kent. We work with older people, people living with dementia, adults with learning disabilities, autistic adults, people managing mental health conditions, people with physical disabilities, people living with sight or hearing loss, younger adults, people recovering from an eating disorder, and people working through difficulties with alcohol or drugs. A range that wide has taught us not to offer one pattern of support and hope it lands. Somebody rebuilding their life after dependence needs something entirely unlike somebody in the later stages of dementia, and each deserves an arrangement built for the person rather than the category. So we listen first, agree it in plain language, and revisit it honestly instead of filing it away. Where the work is sensitive we go carefully and without judgement. Recovery rarely runs in a straight line, and being dependable on the difficult weeks is most of what we are useful for. We work alongside health teams and specialist services rather than duplicating them. Much of what we do is more everyday: personal care, medication, meals, mobility, household jobs, shopping, appointments and company, from carers the household already knows. At our most recent inspection the Care Quality Commission rated us good overall.
Care provided at Carers
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 19 June 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Kent Carers Limited - Head Office. Report published 19 June 2019.
- 6 March 2019
Safe
People told inspectors they felt safe with staff. Staff had been trained to give medicines safely, and background checks were made on new staff. Staff were deployed in the right numbers to meet people's needs and choices.
Effective
People's needs were assessed. Staff were trained and supervised to maintain standards of care. People were supported to have as much choice and control of their lives as possible, in the least restrictive way.
Caring
People's rights, dignity and privacy were respected. The care offered was inclusive and based on policies about equality, diversity and human rights.
Responsive
Care plans were in place and were consistently reviewed. Complaints from people or their relatives were taken seriously and thoroughly investigated. Staff were not providing end of life care at the time of the inspection.
Well-led
There was no registered manager in post. The provider was in the process of registering a manager, but they were not yet registered. CQC said this limited the Well-led rating, so it is Requires improvement.
What people told the inspectors
People told inspectors they felt safe with staff and that they were listened to by the management. Relatives said they were happy with the safety of the service and with staff training.
The staff are all very caring towards my relative, he is very happy with them. A relative of a person using the service
Since the last inspection
Rated Good in June 2019, up from Requires improvement.
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Requires improvement.
- 19 June 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 7 February 2018: Routine inspection, rated Requires improvement
- 1 December 2016: Routine inspection, rated Requires improvement
- 27 March 2014: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Kent Carers Limited - Head Office compares in Dartford
Measured against the 68 home care agencies registered in Dartford.
- CQC rating
- Good. 21 of the 68 agencies (31%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 19 June 2019. 20 of the 68 agencies have published a newer inspection report since.
- Registered
- June 2012. One of the longer established agencies. 62 of the 68 registered more recently.
- Provider
- One service. Kent Carers Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Dartford.
The local picture: Dartford
What the numbers say about home care in Dartford, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 8,500. Rising to 9,600 by 2035, up 13%
- People aged 85 and over: 2,400. Rising to 3,300 by 2035, up 37%
- Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,400 by 2035, up 21%
- Dementia diagnosis rate: 78%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 1 opened, 0 closed. 67 registered today.
- Choice of agencies: 651 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Kent Carers Limited - Head Office
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 13 June 2012, so 14 years.
- Run by
- Kent Carers Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Carers
Where is Carers located?
Carers is a home care agency based in Dartford, Kent (DA2 7SL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Carers provide?
Carers is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Carers's CQC rating?
Carers is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 19 June 2019. You can read the full CQC report from the link on this page.
Does Carers provide dementia care?
Yes. Carers supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Carers
Can they support someone living with dementia at home?
Yes. Yes. Kent Carers Limited - Head Office is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Kent Carers Limited - Head Office covers roughly 10 miles from Dartford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Kent Carers Limited - Head Office has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Kent Carers Limited - Head Office. Actual fees depend on the room, the level of care and how it is funded.
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