Turning Point - DCA
Turning Point - DCA is a home care agency in Broadstairs, Kent (CT10 2QQ). It holds a CQC rating of Good.
About Turning Point - DCA
We are Turning Point in Kent, based at Broadstairs, and we provide support in people's own homes and in the community. Our work is with adults with learning disabilities and autistic people, younger adults, older people and people living with dementia. Much of what we do is about making an ordinary life possible: managing a home, handling money and post, keeping on top of a tenancy, and getting out to work, college, appointments and the places somebody actually wants to be. Where personal care and help with medication are needed, we provide those too, but they are rarely the whole of it. Support is planned with the person, in their own words, alongside family and professionals where they want them involved, and we review it as circumstances change rather than letting a plan go stale. Wherever we can, we help somebody do a thing rather than doing it for them, because a skill used is a skill kept. Consistency is what we work hardest at. The same staff wherever the rota allows, routines that hold, and changes explained in advance. For autistic people that predictability is a need rather than a preference, and for people living with dementia familiarity does more good than any technique. Our most recent overall rating from the Care Quality Commission is good. If you are a family member or a professional working out whether we would suit somebody, ring us and we will give you a straight answer.
Care provided at Turning Point - DCA
- Older person care
- Dementia care
- Learning disability and autism support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 5 September 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Turning Point - Kent DCA. Report published 5 September 2019.
- 6 August 2019
Safe
Inspectors found that staff were recruited safely, medicines were managed safely and lessons were learnt when things went wrong. Some documents about restrictive practice did not include specific information about equipment used to keep people safe. The registered manager took action during the inspection to improve this.
Effective
Inspectors found that people were supported by a core staff team with the right skills, knowledge and competencies. Staff were well supported and supervised. People's health was managed and supported well, and they made their own decisions about food and drink.
Caring
Inspectors found that staff were respectful of people. People appeared relaxed and happy with the staff who supported them. People's diversity was respected and equality was promoted.
Responsive
Inspectors found that people had detailed care and support plans. People, relatives and staff were involved in assessing and delivering care. People did a range of activities to suit their own preferences, and complaints were responded to in order to find a solution.
Well-led
Inspectors found that the registered manager had a clear vision for the service, and staff shared it. Staff, people and other stakeholders were encouraged to give feedback. Quality checks called audits were carried out so the service could keep improving.
Since the last inspection
Rated Good in September 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 5 September 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 25 January 2017: Routine inspection, rated Good
- 9 July 2013: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Turning Point - Kent DCA compares in Thanet
Measured against the 28 home care agencies registered in Thanet.
- CQC rating
- Good. 16 of the 28 agencies (57%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 5 September 2019. 12 of the 28 agencies have published a newer inspection report since.
- Registered
- December 2012. One of the longer established agencies. 23 of the 28 registered more recently.
- Provider
- 26 services. Turning Point runs 26 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Thanet.
The local picture: Thanet
What the numbers say about home care in Thanet, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 18,100. Rising to 20,300 by 2035, up 12%
- People aged 85 and over: 4,400. Rising to 6,600 by 2035, up 48%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,800 by 2035, up 22%
- Dementia diagnosis rate: 58%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 5 opened, 1 closed. 21 registered today.
- Choice of agencies: 29 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Turning Point - Kent DCA
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 10 December 2012, so 13 years.
- Run by
- Turning Point, which runs 26 adult social care services in England. 23 of the 24 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Turning Point - DCA
Where is Turning Point - DCA located?
Turning Point - DCA is a home care agency based in Broadstairs, Kent (CT10 2QQ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Turning Point - DCA provide?
Turning Point - DCA is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.
What is Turning Point - DCA's CQC rating?
Turning Point - DCA is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 5 September 2019. You can read the full CQC report from the link on this page.
Does Turning Point - DCA provide dementia care?
Yes. Turning Point - DCA supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Turning Point - DCA
Can they support someone living with dementia at home?
Yes. Yes. Turning Point - Kent DCA is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Turning Point - Kent DCA covers roughly 10 miles from Broadstairs.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Turning Point - Kent DCA has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Turning Point - Kent DCA. Actual fees depend on the room, the level of care and how it is funded.
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