Extra Care Support

Extra Care Support is a home care agency in Hayes, Hillingdon (UB3 1AP).

About Extra Care Support

Extra Care Support is a home care agency in Hayes, supporting people in their own homes across Hillingdon and the surrounding part of west London. We work with older people and younger adults, with people living with dementia, with people who have mental health needs and with people living with a physical disability. The job is to keep a household going so that somebody can stay where they want to be, and most of it is practical. Getting a person up and washed without leaving them feeling handled. Help with dressing, which sounds minor until buttons and shoes become impossible. Medication at the right time and properly recorded. A meal actually cooked. Shopping, laundry and a tidy kitchen. Help to move safely about a flat that was never designed for somebody who struggles to get about. For people living with dementia we keep the same small group of carers going to the same homes, because familiarity is what makes a visit calm and a familiar carer is the one who spots trouble early. For people with mental health needs, what usually helps is structure and a presence that does not vanish when a fortnight goes badly. London traffic being what it is, we plan rounds that can actually be achieved rather than ones that look efficient on paper. Being late is a failure rather than an inconvenience. The Care Quality Commission has not yet given us an overall rating. Ring us and we will be honest about what we can take on.

Care provided at Extra Care Support

Read the full inspection report on the CQC website.

Common questions about Extra Care Support

Where is Extra Care Support located?

Extra Care Support is a home care agency based in Hayes, Hillingdon (UB3 1AP), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Extra Care Support provide?

Extra Care Support is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.

Does Extra Care Support provide dementia care?

Yes. Extra Care Support supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Extra Care Support

Can they support someone living with dementia at home?

Yes. Yes. Extra Care Support Limited is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Extra Care Support Limited covers roughly 10 miles from Hayes.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the London

Extra Care Support Limited has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Extra Care Support Limited. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Extra Care Support

Dementia Care at Extra Care Support

There is no CQC rating for this Hayes agency to show, only a registration dated June 2026. That leaves families judging dementia support on the first conversation and on whatever the agency can demonstrate about its carers. Home care for dementia works when routines hold, when visits arrive at the expected hour, and when the person coming through the door is already known. Extra Care Support says it keeps the same small group of carers going to the same homes, since familiarity makes a visit calm and a familiar carer spots trouble early. Ask what dementia training carers have, how distress at the door is handled, and how the plan changes as dementia progresses.

Home Care at Extra Care Support

Hourly rates for home care in London run from £30 to £36, an indication for the region rather than a quote from Hayes. Extra Care Support is registered to provide personal care in people's own homes across Hillingdon and the surrounding part of west London. It describes the job as keeping a household going so that somebody can stay where they want to be, and says most of that work is practical. Hillingdon council carries out the assessment where someone may be entitled to help with the cost. Ask what the minimum visit length is, how travel between calls is charged, and how quickly a package can be changed when needs alter.

Older Person Care at Extra Care Support

Extra Care Support has been registered since 1 June 2026 without an inspection yet, so there is no rating to read. Its own account of older person care is unusually concrete, describing getting somebody up and washed without leaving them feeling handled, and help with dressing, which sounds minor until buttons and shoes become impossible. Medication at the right time and properly recorded, a meal actually cooked, shopping, laundry and a tidy kitchen make up the rest. The agency also says London traffic obliges it to plan rounds that can actually be done. Ask how many carers a household in Hayes would see in a fortnight, how late calls run, and who is reachable in the evening.

Mental Health at Extra Care Support

A presence that does not vanish when a fortnight goes badly is how this Hayes agency describes mental health support. Structure usually helps more than a list of tasks, along with being treated with ordinary dignity. Ask who on the team has mental health experience, what happens in a crisis outside office hours, and how the agency works with community mental health services.

Younger Adults at Extra Care Support

Hillingdon is the authority behind any publicly funded hours here, which matters where support may be needed for decades rather than years. London rates of £30 to £36 an hour make a large package an expensive commitment over many years. Ask how early and how late carers can visit and whether the same small group can follow a week that keeps moving.

Physical Disability at Extra Care Support

Flats never designed for somebody who struggles to get about are something Extra Care Support names directly. For a physical disability that is the practical heart of it, along with safe transfers, personal care and whatever equipment is already installed. Ask how carers are matched to moving and handling needs, who reviews the assessment, and what the agency will not attempt in a difficult layout.

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