Sterling Support Services

Sterling Support Services is a home care agency in Romford, Havering (RM1 3JS). It holds a CQC rating of Requires Improvement.

About Sterling Support Services

Sterling Support supports people in their own homes in Romford and across Havering. We work with older people, autistic adults and adults with a learning disability, people with physical disabilities, those managing an eating disorder and younger adults. Our starting point is what the person is trying to do with their life rather than what a referral form lists as their needs. For some people that means help with the practical business of the day. For others it means somebody alongside them to get out to work, college or into town, or a familiar presence in situations that would otherwise be too much. We agree the plan with the person, write it in a form they can actually use, and change it as things move on. Where somebody is managing an eating disorder, how support is offered matters as much as what is offered, and we train our teams with that in mind and work alongside the specialist services involved. We should be open about our regulator. Our most recent inspection by the Care Quality Commission found that we require improvement. There is an action plan covering the points raised and we are working through it with our office and field teams. We will talk anyone considering us through what was found, what has changed since and what remains in hand. Please ring us with your questions before you commit to anything.

Care provided at Sterling Support Services

Read the full inspection report on the CQC website.

Common questions about Sterling Support Services

Where is Sterling Support Services located?

Sterling Support Services is a home care agency based in Romford, Havering (RM1 3JS), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Sterling Support Services provide?

Sterling Support Services is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Physical disability support, Younger adults care, Eating disorder support. The full list of services is shown on this page.

What is Sterling Support Services's CQC rating?

Sterling Support Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 3 September 2019. You can read the full CQC report from the link on this page.

Questions families ask about Sterling Support Services

Can they support someone living with dementia at home?

No. Sterling Support Services does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Sterling Support Services covers roughly 10 miles from Romford.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the London

Sterling Support Services has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Sterling Support Services. Actual fees depend on the room, the level of care and how it is funded.

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