Firstcall 247

Logo of Firstcall 247 Limited (Gloucestershire), a home care agency in Gloucester, Gloucestershire, offering older person care, dementia care, mental health care and learning disability and autism support.

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About Us

We at Firstcall 247 (Gloucestershire) are proud to offer compassionate home care across Gloucester and the surrounding communities of Gloucestershire, supporting people to live well and safely in the place they know best: their own home.

Rooted in the heart of the South West within the GL postcode area, our team travels throughout Gloucester and its neighbouring villages to bring personalised support directly to your doorstep. Home care means care shaped around familiar surroundings, cherished routines, and the comfort of family photographs on the mantelpiece. Whether you live in a bustling residential street, a quiet country lane, or a supported living setting, our carers arrive ready to fit gently into the rhythm of your day.

Our specialisms reflect the diverse needs of the people we support. For older people, we offer thoughtful companionship, help with daily routines, medication reminders, and practical assistance that preserves dignity and independence. Our dementia care is delivered with patience and understanding, using approaches that reduce distress, build trust, and honour the person behind the diagnosis. For families, this often means peace of mind that a loved one is not only safe but genuinely seen and understood.

We also support adults living with learning disabilities and autism, adopting a person centred approach that respects individual communication styles, sensory needs, and personal goals. For those experiencing mental health challenges, our carers offer steady, non judgemental support that promotes wellbeing, encourages routine, and works alongside wider healthcare professionals. Adults with physical disabilities receive practical help with mobility, personal care, and household tasks, always delivered in a way that empowers rather than takes over.

For people with visual or hearing impairments, we adapt how we communicate, taking time to ensure information is clear, accessible, and never rushed. Our support for younger adults recognises that care needs do not begin at retirement, and we work hard to enable independence, social connection, and the pursuit of personal ambitions. We also offer sensitive support for people living with eating disorders, working carefully within care plans devised by clinicians and families to promote recovery in a way that feels safe and respectful.

As a newly registered provider, our CQC overall rating is currently listed as Not Yet Rated. This simply means the Care Quality Commission has yet to complete a formal inspection, and it should not be mistaken for a reflection on the standard of care delivered. We welcome the scrutiny that inspection brings and are committed to transparent, high quality practice from the very first visit. Families are encouraged to speak with us directly about our policies, training, and how we ensure safe, kind, and responsive care every day.

Choosing home care is a deeply personal decision, and we understand how much thought and love goes into finding the right support for someone you cherish. If you are exploring options in Gloucester or the wider Gloucestershire area, we would be delighted to hear from you, answer your questions, and arrange a friendly conversation about how we might help. Whatever the need, whatever the circumstance, we are here to listen first and support with care.

Common questions about Firstcall 247

Where is Firstcall 247 located?

Firstcall 247 is a home care agency based in Gloucester, Gloucestershire (GL1 4HY), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Firstcall 247 provide?

Firstcall 247 is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does Firstcall 247 provide dementia care?

Yes. Firstcall 247 supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Gloucester

This agency provides care within approximately 10 miles of their Gloucester office. Radius is approximate — claim to update

Contact Firstcall 247 Limited (Gloucestershire)

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Eating Disorders: Sensitive, structured support around nutrition and mealtimes for people with an eating disorder.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

Overall: Not Yet Rated

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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