Retain Healthcare

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About Us

We at Retain Healthcare Cheltenham are proud to provide compassionate home care across Cheltenham and the surrounding Gloucestershire area, supporting individuals to live safely and comfortably in the place they know best: their own home.

Based in the heart of Cheltenham, our team is well positioned to reach those living throughout the town and its neighbouring communities. Being rooted in this vibrant Cotswold town means we understand the local area, the healthcare landscape, and the everyday rhythms of life that matter to the people we support. Whether you live in a quiet residential street, a village on the outskirts, or a busy town centre flat, our carers come to you, bringing warmth, professionalism, and a genuine desire to make each day a little easier.

Our home care is designed around the individual, and we have developed expertise across a broad range of specialisms. We support people living with dementia, offering the patience, familiarity, and gentle routine that can make such a meaningful difference to daily wellbeing. For adults with learning disabilities or autism, we focus on empowering independence, respecting personal preferences, and building trusting relationships that grow over time. We also support individuals with mental health needs, providing consistent and understanding care that helps people feel safe and heard.

For those living with physical disabilities, our carers assist with mobility, personal care, and daily tasks in a way that preserves dignity and encourages autonomy. We are also experienced in supporting people with visual or hearing impairments, adapting our communication and approach so that every person we care for feels fully included and respected. In addition, we offer thoughtful, non judgemental support for individuals recovering from or living with the effects of alcohol or drug misuse, recognising that everyone deserves care rooted in compassion and hope.

In practice, this means families can trust that their loved one will be supported by a team who takes the time to understand their story, their preferences, and their goals. From a short daily visit to help with medication and breakfast, through to more comprehensive support with personal care, meal preparation, companionship, and community access, we shape our care around what each person truly needs. We work closely with families, healthcare professionals, and local partners so that care feels joined up rather than fragmented.

Quality and accountability matter deeply to us, and we are proud that the Care Quality Commission has rated us Good overall, with an Outstanding rating for being well led. Our most recent inspection, in March 2022, found us to be Good across the Safe, Effective, Caring, and Responsive domains. The Outstanding recognition for well led leadership reflects the culture we work hard to nurture: one where carers feel supported, where continuous learning is encouraged, and where the voices of the people we support genuinely shape how we deliver care. For families, this rating offers reassurance that the standards behind the scenes are as thoughtful and consistent as the care delivered at the front door.

Choosing home care is a significant decision, and we understand the mixture of emotions that comes with it. Whether you are exploring options for yourself or seeking the right support for a parent, partner, or relative, we are here to listen without pressure and to answer your questions honestly. If you would like to learn more about how we at Retain Healthcare Cheltenham could support your family, we warmly invite you to get in touch. Together, we can build a care plan that brings comfort, confidence, and continuity to the people who matter most to you.

Common questions about Retain Healthcare

Where is Retain Healthcare located?

Retain Healthcare is a home care agency based in Cheltenham, Gloucestershire (GL50 1HR), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Retain Healthcare provide?

Retain Healthcare is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Substance misuse support. The full list of services is shown on this page.

What is Retain Healthcare's CQC rating?

Retain Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 March 2022. You can read the full CQC report from the link on this page.

Does Retain Healthcare provide dementia care?

Yes. Retain Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Cheltenham

This agency provides care within approximately 10 miles of their Cheltenham office. Radius is approximate — claim to update

Contact Retain Healthcare Limited - Cheltenham

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Alcohol / Drug Misuse: Supportive care for people in recovery from alcohol or drug dependency.

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 23 March 2022
  • Report published: 23 March 2022

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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