Helping Hands

Helping Hands is a home care agency in Cheltenham, Gloucestershire (GL50 3SH). It holds a CQC rating of Good.

About Helping Hands

Helping Hands Cheltenham provides care and support in people's own homes across Cheltenham and the surrounding area. We visit older people, people living with dementia, people with physical disabilities, people living with sight or hearing loss, and younger adults. We put weight on the length of a visit. A great deal of what makes home care worth having cannot be done at speed: a proper conversation, a meal eaten together rather than left on a tray, a walk that is not rushed. When calls are cut too short everything becomes a task and the person becomes a list, so we build time into what we do and we expect our carers to sit down. The practical help covers washing and dressing, medication, meals, moving safely around the house, household jobs, shopping, appointments and getting out. Some households want a single weekly visit and others need several calls a day. For people living with dementia we hold to familiar carers at familiar times and follow the routines already working in that household. Where sight or hearing loss is part of things, the small habits matter most: announcing ourselves, leaving furniture where it lives, checking that glasses and hearing aids are clean and working. The Care Quality Commission rated us good at our most recent inspection, and we keep asking the households we visit what needs improving.

Care provided at Helping Hands

Read the full inspection report on the CQC website.

Common questions about Helping Hands

Where is Helping Hands located?

Helping Hands is a home care agency based in Cheltenham, Gloucestershire (GL50 3SH), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Helping Hands provide?

Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Helping Hands's CQC rating?

Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 24 August 2022. You can read the full CQC report from the link on this page.

Does Helping Hands provide dementia care?

Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Helping Hands

Can they support someone living with dementia at home?

Yes. Yes. Helping Hands Cheltenham is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Helping Hands Cheltenham covers roughly 10 miles from Cheltenham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South West

Helping Hands Cheltenham has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Helping Hands Cheltenham. Actual fees depend on the room, the level of care and how it is funded.

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