Home Instead – Eastbourne and Hailsham
- Unclaimed Profile
- Dementia Care
- Learning Disability / Autism
- Mental Health
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
- Alcohol / Drug Misuse
- CQC: Outstanding
- Home Care Agency
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- Coverage Radius: 10 mi
- Last CQC Inspection: 2026
About Us
We are Home Instead in Eastbourne and Hailsham, supporting adults across the area in their own homes. We plan support around the life somebody already has rather than around a standard package, and we keep the same carers visiting the same people wherever we can.
We support people living with dementia, where a familiar face and an unhurried pace achieve more than anything written down. We work with adults who have a learning disability and with autistic adults, people managing mental health conditions, people living with a physical disability and people with sight or hearing loss. We also support younger adults and people in recovery from alcohol or drug misuse, and we approach that work without judgement.
Our most recent overall rating from the Care Quality Commission is outstanding. We are proud of it and also realistic about what it means. A rating captures a moment. What keeps care good is the daily effort, sending the same carers to the same people, ringing when a visit is going to be late rather than leaving somebody watching the clock, and listening properly when a family tells us something is not working.
Common questions about Home Instead – Eastbourne and Hailsham
Where is Home Instead – Eastbourne and Hailsham located?
Home Instead – Eastbourne and Hailsham is a home care agency based in Polegate, East Sussex (BN26 6HY), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Home Instead – Eastbourne and Hailsham provide?
Home Instead – Eastbourne and Hailsham is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Home Instead – Eastbourne and Hailsham's CQC rating?
Home Instead – Eastbourne and Hailsham is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 13 February 2026. You can read the full CQC report from the link on this page.
Does Home Instead – Eastbourne and Hailsham provide dementia care?
Yes. Home Instead – Eastbourne and Hailsham supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Coverage Area
Within 10 miles of Polegate
This agency provides care within approximately 10 miles of their Polegate office. Radius is approximate — claim to update
Contact Home Instead – Eastbourne and Hailsham
This agency has not listed a phone number with the CQC. Send an enquiry and we will pass it on.
Care We Offer
- Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
- Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
- Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
- Alcohol / Drug Misuse: Supportive care for people in recovery from alcohol or drug dependency.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 13 February 2026
- Report published: 13 February 2026
Overall: Outstanding
- Safe: Outstanding
- Effective: Good
- Caring: Outstanding
- Responsive: Outstanding
- Well-led: Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
How Home Instead - Eastbourne and Hailsham compares in Wealden
Measured against the 25 home care agencies registered in Wealden.
- CQC rating
- Outstanding. 18 of the 25 agencies (72%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 13 February 2026. 3 of the 25 agencies have published a newer inspection report since.
- Registered
- May 2016. 16 of the 25 agencies registered more recently.
- Provider
- One service. Silverlight Care Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Wealden.
The local picture: Wealden
What the numbers say about home care in Wealden, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 24,700. Rising to 28,800 by 2035, up 17%
- People aged 85 and over: 6,300. Rising to 9,800 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 3,100. Rising to 4,000 by 2035, up 27%
- Dementia diagnosis rate: 56%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 2 opened, 1 closed. 22 registered today.
- Choice of agencies: 44 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
- Compared with the rest of East Sussex: Fewer agencies. Wealden has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Home Instead - Eastbourne and Hailsham
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 11 May 2016, so 10 years.
- Run by
- Silverlight Care Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Contact Home Instead – Eastbourne and Hailsham
This agency has not listed a phone number with the CQC. Send an enquiry and we will pass it on.
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More home care in East Sussex
Other home care agencies nearby, highest CQC-rated first.
- St George's Park Burgess Hill CQC: Good
- Hand To Hand Care Bexhill-on-sea CQC: Good
- Nightingale Homecare Eastbourne CQC: Good
- Avenida Lodge Eastbourne CQC: Good
- Carrianne Care Hastings CQC: Good
- Home Instead District and Uckfield Lewes CQC: Good