HW Homecare

About Us

We at HW Homecare are proud to offer compassionate home care across Hastings and the surrounding East Sussex community, supporting people to live well and safely in the place they know best: their own home.

Being based in the TN postcode area, we serve families throughout Hastings and its neighbouring towns and villages along the South East coast. Rather than asking your loved one to adjust to a new environment, our team comes to them, whether that is a familiar family house, a bungalow, or a flat. This means treasured routines, favourite chairs by the window, and cherished memories woven into every room can remain a comforting part of daily life.

Our care is tailored to a broad range of needs. We specialise in Older Person Care, offering practical and emotional support that helps people maintain independence and dignity as they age. For families navigating the challenges of Dementia Care, we provide patient, consistent support that focuses on reassurance, familiarity, and gentle encouragement, which can make an enormous difference to someone living with memory loss. We also support Younger Adults and individuals with Learning Disabilities or Autism, working closely with each person to understand their preferences, communication style, and goals so that our support genuinely enables them to live the life they choose.

In practice, this means our carers can assist with everything from personal care, medication prompts, and mobility support, through to companionship, help with meals, and involvement in hobbies and community activities. We know that reliable, familiar faces matter enormously, particularly for those living with dementia or additional needs, and we work to build trusting relationships between our carers and the people we support.

Our most recent CQC inspection, carried out in February 2022, gave us an overall rating of Requires Improvement. We want to be open and transparent about this. Inspectors rated us Good for being Caring and Responsive, which reflects the kindness, attentiveness, and person centred approach our team brings to every visit. The domains of Safe, Effective, and Well led were rated Requires Improvement, and we take this feedback seriously. It has shaped a clear programme of improvement across our operations, training, and leadership, because we believe families deserve nothing less than continual progress and honesty about where we are on that journey.

If you are exploring home care options in Hastings for a parent, partner, or loved one, we warmly invite you to get in touch. Choosing the right support is a significant decision, and we are here to answer your questions, listen to your concerns, and help you consider whether our approach is the right fit for your family. Whatever you decide, we wish you every reassurance in finding the care that feels right.

Common questions about HW Homecare

Where is HW Homecare located?

HW Homecare is a home care agency based in Hastings, East Sussex (TN34 1HL), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does HW Homecare provide?

HW Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.

What is HW Homecare's CQC rating?

HW Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 24 February 2022. You can read the full CQC report from the link on this page.

Does HW Homecare provide dementia care?

Yes. HW Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Hastings

This agency provides care within approximately 10 miles of their Hastings office. Radius is approximate — claim to update

Contact HW Homecare

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 24 February 2022
• Report published: 24 February 2022

Overall: Requires Improvement

• Safe: Requires Improvement
• Effective: Requires Improvement
• Caring: Good
• Responsive: Good
• Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

How HW Homecare compares in Hastings

Measured against the 16 home care agencies registered in Hastings.

CQC rating

Requires improvement. 11 of the 16 agencies (69%) are rated Good or Outstanding. Across East Sussex the figure is 70%.

Latest report

11 August 2023. 3 of the 16 agencies have published a newer inspection report since.

Registered

May 2021. 5 of the 16 agencies registered more recently.

Provider

One service. HW Homecare Ltd runs this agency only.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Hastings.

The local picture: Hastings

What the numbers say about home care in Hastings, in East Sussex.

What home care costs

Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.

• People aged 75 and over: 9,700. Rising to 11,300 by 2035, up 17%
• People aged 85 and over: 2,500. Rising to 3,700 by 2035, up 50%
• Living with dementia, aged 65 and over (estimate): 1,300. Rising to 1,600 by 2035, up 26%
• Dementia diagnosis rate: 64%. The NHS ambition is 67%. East Sussex as a whole is 61%.
• Agencies in the borough, last 12 months: 0 opened, 1 closed. 15 registered today.
• Choice of agencies: 31 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.

Good to know about HW Homecare

Facts from public registers, and what the agency has told us.

Registered with CQC

18 May 2021, so 5 years.

Run by

HW Homecare Ltd, which runs this service only.

Service type

Personal care in people's own homes (domiciliary care).

Where it covers

Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.

Live in, overnight and 24 hour care

Not yet confirmed. The agency can add these when it claims its profile.

Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.

Contact HW Homecare

Phone the agency directly, or send an enquiry and we will pass it on.

Is this your home care agency?

Claim this profile to unlock full details, set your coverage area, add your team, respond to enquiries, and more.

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More home care in East Sussex

Other home care agencies nearby, highest CQC-rated first.

• Dinarie Battle CQC: Good
• Spring Care PAs Battle CQC: Good
• Care at Home Services (South East) – Bexhill, Hastings and Rother Bexhill On Sea CQC: Good
• Care To You Healthcare Bexhill-on-sea CQC: Good
• Curant Care Bexhill-on-sea CQC: Good
• Hand To Hand Care Bexhill-on-sea CQC: Good

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