Highlea Care
Highlea Care is a home care agency in Shildon, County Durham (DL4 2RF).
About Highlea Care
Highlea Care supports people across Shildon and the surrounding part of County Durham in their own homes. Our work covers a wide range of needs, and we plan each person's support around their own routines rather than around a standard schedule. We support older people with the everyday tasks that have become harder, and people living with dementia, where a familiar carer and a calm pace matter more than anything on paper. We work with adults who have a learning disability and with autistic adults, people managing mental health conditions, people living with a physical disability and people with sight or hearing loss. We also support younger adults, whose expectations of care are usually rather different from the standard picture. Being properly known is what makes this work. A carer who knows a person well notices the flat mood or the untouched meal that turns out to be the first sign of something, and that is how problems get caught early. We have not yet received an overall rating from the Care Quality Commission, and we would rather state that plainly. Until we do, judge us on whether visits happen as agreed and whether we give you straight answers.
Care provided at Highlea Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 15 January 2026
Read the full inspection report on the CQC website.
Local care news in County Durham
More local care news for County Durham
Common questions about Highlea Care
Where is Highlea Care located?
Highlea Care is a home care agency based in Shildon, County Durham (DL4 2RF), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Highlea Care provide?
Highlea Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
Does Highlea Care provide dementia care?
Yes. Highlea Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Highlea Care
Can they support someone living with dementia at home?
Yes. Yes. Highlea Care Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Highlea Care Limited covers roughly 10 miles from Shildon.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
Highlea Care Limited has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from Highlea Care Limited. Actual fees depend on the room, the level of care and how it is funded.
Explore more
- Home care in County Durham
- All home care
- Care funding calculator
- Dementia signs checklist
- Care advice guides
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