Helping Hands

Helping Hands is a home care agency in Durham, County Durham (DH1 2LH). It holds a CQC rating of Good.

About Helping Hands

Helping Hands Durham provides care and support to people in their own homes in Durham and across the county. We work with older people and people living with dementia, with adults who have a learning disability and with autistic adults, with people who have mental health needs, physical disabilities or a visual or hearing impairment, and with younger adults. Each package is planned around the person rather than offered from a list. Some people want a short call in the morning to help with washing, dressing and medication so the day starts safely. Others need support at several points, with meals, mobility, the laundry and the house, or help to get out to appointments, work and the people who matter. Covering a county with a lot of villages in it means being realistic about travel, so we plan rounds carefully, arrive when we said we would and telephone if we are held up. We visit before anything begins, agree the plan with the person and anyone they want present, write it in plain words and review it as needs change. Keeping the same carers going into the same homes is something we work at properly. At our most recent inspection the Care Quality Commission rated us good overall. Please contact us to arrange a visit.

Care provided at Helping Hands

Read the full inspection report on the CQC website.

Local care news in County Durham

More local care news for County Durham

Common questions about Helping Hands

Where is Helping Hands located?

Helping Hands is a home care agency based in Durham, County Durham (DH1 2LH), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Helping Hands provide?

Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Helping Hands's CQC rating?

Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 16 September 2023. You can read the full CQC report from the link on this page.

Does Helping Hands provide dementia care?

Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Helping Hands

Can they support someone living with dementia at home?

Yes. Yes. Helping Hands Durham is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Helping Hands Durham covers roughly 10 miles from Durham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

Helping Hands Durham has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from Helping Hands Durham. Actual fees depend on the room, the level of care and how it is funded.

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