New Vision Care Services

Unclaimed Profile
Older Person Care
Dementia Care
Learning Disability / Autism
Mental Health
Physical Disability
Visual / Hearing Impairment
Younger Adults
CQC: Good
Home Care Agency

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Coverage Radius: 10 mi
Last CQC Inspection: 2026

About Us

Here at New Vision Care, we are proud to serve the community of Chester Le Street and the wider County Durham area, providing high quality home care that supports people to live well in their own homes, on their own terms.

We work with a wide range of people, including older adults, younger adults, and individuals living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We understand that no two people are the same, and we take time to get to know each person properly before we begin supporting them. Care plans are built around the individual, not the other way around.

Our team genuinely cares about the people we visit. We aim to make every call feel like a visit from someone familiar and trustworthy, not just a face coming through the door. Consistency matters to us, and we work hard to ensure people see familiar carers who understand their routines, preferences, and personalities.

We are regulated by the Care Quality Commission and are pleased to hold a Good rating, which reflects the effort and commitment our staff bring to their work every single day. We do not take that lightly, and we continue to look for ways to improve and develop what we offer.

If you are looking for support for yourself or someone you love, we would encourage you to get in touch and have a conversation with us. There is no pressure, and we are happy to talk things through at whatever pace feels right for you. We believe that starting care should feel straightforward and reassuring, not overwhelming.

We are local, we are approachable, and we are here to help people in our community live with dignity and independence.

Common questions about New Vision Care Services

Where is New Vision Care Services located?

New Vision Care Services is a home care agency based in Chester Le Street, County Durham (DH3 3QD), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does New Vision Care Services provide?

New Vision Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is New Vision Care Services's CQC rating?

New Vision Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 January 2026. You can read the full CQC report from the link on this page.

Does New Vision Care Services provide dementia care?

Yes. New Vision Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Chester Le Street

This agency provides care within approximately 10 miles of their Chester Le Street office. Radius is approximate — claim to update

Contact New Vision Care Services

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).