Helping Hands

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About Us

We at Helping Hands Poole are proud to deliver compassionate home care across Poole and the surrounding communities, supporting people to live well in the place they know and love most. As a dedicated home care agency, we bring skilled, personalised support directly to your doorstep, whether that is companionship for a few hours a week or comprehensive daily assistance.

Based in Poole within the Bournemouth, Christchurch and Poole local authority, we are ideally positioned to serve families throughout the BH postcode area and the wider South West region. Home care means the environment stays yours: your favourite armchair, the garden you have tended for decades, the neighbours who wave each morning. Our role is to fit gently around that familiar rhythm, adding support where it is needed whilst preserving everything that makes home feel like home.

Our team supports a broad range of needs, offering specialised care for older people, individuals living with dementia, adults with physical disabilities, those with visual or hearing impairments, and younger adults who benefit from tailored assistance. In practice, this means we take time to truly understand each person we visit. For someone living with dementia, that might mean a consistent, familiar carer arriving at the same time each day, using gentle prompts and calm reassurance to ease moments of confusion. For a person adjusting to a physical disability, it could mean thoughtful help with mobility, personal care, and the everyday tasks that restore independence and dignity. For families supporting a loved one with sensory impairment, our carers adapt their communication with patience and skill, ensuring every interaction feels respectful and clear.

We understand that inviting someone into a family home is a significant step. That is why we place such value on continuity, kindness, and genuine relationships between our carers and the people they support. Families often tell us that the greatest reassurance comes not from any single task performed, but from the sense that someone truly caring is there, watching over their loved one and keeping them connected to the outside world.

Our commitment to quality is reflected in our latest Care Quality Commission inspection, dated 20 May 2024, where we received a rating of Good across every domain assessed. That includes Good for Safe, Good for Effective, Good for Caring, Good for Responsive, and Good for Well led. For families, these ratings offer meaningful reassurance: they indicate that the care we provide is safe and reliable, that our approaches achieve positive outcomes, that our carers treat people with warmth and respect, that we adapt to each individual's changing needs, and that our organisation is thoughtfully managed from top to bottom.

Choosing home care is a deeply personal decision, and we know how much thought goes into it. If you are exploring options for yourself or a loved one in Poole, we warmly invite you to get in touch. We are here to listen, to answer your questions honestly, and to help you feel confident about the next step, whenever you are ready to take it.

Common questions about Helping Hands

Where is Helping Hands located?

Helping Hands is a home care agency based in Poole, Bournemouth, Christchurch and Poole (BH15 3EE), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Helping Hands provide?

Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Helping Hands's CQC rating?

Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 May 2024. You can read the full CQC report from the link on this page.

Does Helping Hands provide dementia care?

Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Poole

This agency provides care within approximately 10 miles of their Poole office. Radius is approximate — claim to update

Contact Helping Hands Poole

This agency has not listed a phone number with the CQC. Send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 20 May 2024
  • Report published: 20 May 2024

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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