Apex Prime Care

Logo of Apex Prime Care Poole, a home care agency in Poole, Bournemouth, Christchurch and Poole, offering older person care, dementia care, mental health care and learning disability and autism support.

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About Us

We at Apex Prime Care Poole are proud to offer dedicated home care across the Poole community, supporting older people, adults living with dementia, and individuals with a wide range of care needs in the place they know best — their own home.

Based in the BH postcode area and serving the wider Bournemouth, Christchurch and Poole locality, our team travels to residents throughout the town, bringing personalised support directly to familiar surroundings. Whether someone lives in a family home, a bungalow, or a flat close to Poole's harbour and green spaces, our care is shaped around their environment, their routines, and the small comforts that make a house feel like home.

Our specialisms reflect the varied journeys of the people we support. For older adults, we provide compassionate assistance with daily living, from help with washing and dressing to meal preparation, medication prompts, and companionable visits that ease the quieter hours of the day. For those living with dementia, we focus on continuity, patience, and gentle reassurance, working closely with families to preserve dignity and identity as needs evolve. Our experience in learning disability and autism support means we champion independence, communication, and choice, helping younger adults and those with lifelong needs to live full and connected lives.

We also support people managing mental health conditions, physical disabilities, and sensory impairments including visual and hearing loss. In practice, this means our care workers are attentive to the details that matter: clear communication, thoughtful pacing, and an understanding that no two days are the same. For families, it means having a reliable partner who listens, adapts, and keeps loved ones safely at the heart of their own lives.

Our most recent CQC inspection in October 2025 rated us as Requires Improvement overall, with Good ratings across the Effective, Caring, and Responsive domains, and areas identified for further work in Safe and Well led. We take this feedback seriously and are actively strengthening the areas highlighted, whilst continuing to build on the warmth, responsiveness, and effectiveness that inspectors recognised in our everyday care. Transparency matters to us, and we welcome open conversations with families about the steps we are taking.

If you are exploring home care options for someone you love in Poole, we would be glad to hear from you. Please get in touch to arrange a conversation, ask questions, or discuss how a tailored package of support might work for your family. We are here to listen, to reassure, and to help you take the next step with confidence.

Common questions about Apex Prime Care

Where is Apex Prime Care located?

Apex Prime Care is a home care agency based in Poole, Bournemouth, Christchurch and Poole (BH12 4NZ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Apex Prime Care provide?

Apex Prime Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Apex Prime Care's CQC rating?

Apex Prime Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 27 October 2025. You can read the full CQC report from the link on this page.

Does Apex Prime Care provide dementia care?

Yes. Apex Prime Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Poole

This agency provides care within approximately 10 miles of their Poole office. Radius is approximate — claim to update

Contact Apex Prime Care Poole

This agency has not listed a phone number with the CQC. Send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 27 October 2025
  • Report published: 27 October 2025

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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