Bourne-Citizen

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About Us

We are Bourne Citizen, a home care agency supporting people in their own homes across Bournemouth and the surrounding area. Our work is about keeping people in charge of their own lives, in their own surroundings, with support attached only to the parts that have become difficult.

The people we visit include people living with dementia, adults with a learning disability and autistic adults, people managing mental ill health, people with a physical disability, and people with sight or hearing loss. Support ranges from a short daily call to longer visits and regular support over many months, and it might mean help with personal care and medication, cooking and household routines, getting out to appointments, work or college, or simply somebody reliable in the week who notices how a person is doing.

We plan support with the person and in the way that suits them, which means using whatever form of communication works best and giving decisions proper time rather than rushing to a signature. Where families and advocates are involved, they are involved because the person wants them to be.

Continuity matters more than almost anything else in this work, so we keep the same familiar workers with the same people wherever the rota allows. If a visit time or a particular match is not working, we want to be told and we will change it. Our most recent overall rating from the Care Quality Commission is good. Please get in touch if you would like to talk through what support at home could look like.

Common questions about Bourne-Citizen

Where is Bourne-Citizen located?

Bourne-Citizen is a home care agency based in Bournemouth, Bournemouth, Christchurch and Poole (BH8 9QR), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Bourne-Citizen provide?

Bourne-Citizen is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Bourne-Citizen's CQC rating?

Bourne-Citizen is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 5 December 2019. You can read the full CQC report from the link on this page.

Does Bourne-Citizen provide dementia care?

Yes. Bourne-Citizen supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Bournemouth

This agency provides care within approximately 10 miles of their Bournemouth office. Radius is approximate — claim to update

Contact Bourne-Citizen Ltd

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 5 December 2019
  • Report published: 5 December 2019

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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