The Oaks
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- Learning Disability / Autism
- Respite Care
- CQC: Good
- Care Home
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About Us
The Oaks is a residential care home in Crawley, West Sussex, for adults with a learning disability and autistic adults.
We are a home rather than a facility, and the difference shows in the ordinary things. People have their own rooms and their own belongings, they have a real say in what is cooked and what happens at the weekend, and they decide who comes to see them. Because we are small, staff genuinely know the people they support, and that knowledge does more good than any amount of written assessment.
Support is agreed with the person and shaped around them. Some people need help with personal care and health needs. Others mainly want somebody alongside them so that a demanding world becomes manageable, and support to do things for themselves rather than have them done. We expect people to take on more over time rather than settle into being looked after.
For autistic residents in particular, predictability does most of the work. Routines that hold, clear information, honest notice before anything changes and genuine choice prevent far more distress than any reaction after the event.
Crawley and the area around it are part of ordinary life here, whether that means college, work, family or simply a favourite place to go.
Respite stays are available. Our most recent overall rating from the Care Quality Commission is good. Please contact us to arrange a visit.
Common questions about The Oaks
Where is The Oaks located?
The Oaks is a residential care home in Crawley, West Sussex, RH10 1YL. You can view its exact location and get directions from the map on this page.
What type of care does The Oaks provide?
The Oaks is registered to provide residential personal care, with support that includes Learning disability and autism support, Respite care. The full list of services is shown on this page.
What is The Oaks's CQC rating?
The Oaks is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 5 March 2019. You can read the full CQC report from the link on this page.
Does The Oaks offer respite or short-term care?
Yes. The Oaks offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Contact The Oaks
Phone the home directly, or send an enquiry and we will pass it on.
Care We Offer
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
- Residential Care: Help with everyday living, meals and personal care in a supportive home setting.
Questions families ask about The Oaks
Answered from the CQC register where we can. 6 of these the home has not told us yet, so ask when you call.
Can Mum or Dad stay here if their dementia gets worse?
No. The Oaks is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register
Is there a nurse on site if health needs change?
No. The Oaks is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register
Can they try a short stay before deciding?
Yes. The Oaks offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
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Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 5 March 2019
- Report published: 5 March 2019
Overall: Good
- Safe: Good
- Effective: Good
- Caring: Good
- Responsive: Good
- Well-led: Good
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of The Oaks. Report published 5 March 2019.
- 12 February 2019
- 6 places, 6 people were using the service at the time
Safe
Inspectors found that people were safe. Staff were trained to recognise signs of abuse and knew what to do if they had concerns. Risks were assessed, there were enough staff, and medicines were managed safely.
Effective
Inspectors found that people's needs were fully assessed before they moved in. Staff had training based on people's needs, regular supervisions and an annual appraisal. People had access to healthcare professionals and services, and staff knew their dietary needs.
Caring
Inspectors saw that people were comfortable with staff and in their home. They saw positive interactions between people and staff. People were treated with dignity, patience and kindness.
Responsive
Inspectors found that people received personalised care based on their needs, preferences and choices. Care plans were detailed and guided staff on how to meet people's needs. Complaints were recorded and resolved.
Well-led
Inspectors found that the provider's quality assurance team carried out audits, and the registered manager used these to improve the service. Staff were asked for feedback and staff meetings were held regularly. Relatives were asked for feedback through surveys and by talking to the registered manager.
Since the last inspection
Rated Good in March 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 23 March 2021: Inspection looking at part of the service
- 5 March 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 29 June 2016: Routine inspection, rated Good
- 12 February 2014: Routine inspection
- 3 May 2013: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How The Oaks compares in Crawley
Measured against the 16 care homes registered in Crawley. The dark dot is this home.
- Size
- 6 places. Smaller than 9 of the 16 homes. The local average is 22 places.
- CQC rating
- Good. 14 of the 16 homes (88%) are rated Good or Outstanding. Across West Sussex the figure is 78%.
- Latest report
- 5 March 2019. 15 of the 16 homes have published a newer inspection report since.
- Registered
- December 2010. One of the longer established homes. 13 of the 16 registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Crawley.
The local picture: Crawley
What the numbers say about care for older people in Crawley, in West Sussex.
What care costs in West Sussex, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £1,033 | £1,343 to £1,804 (Middle half of prices from 14 West Sussex homes. Median £1,579.) |
| Nursing care | £1,125 | £1,617 to £2,080 (South East figure, because too few West Sussex homes publish this price. 63 homes. Median £1,933.) |
| Residential dementia care | Not published separately | £1,571 to £1,942 (South East figure, because too few West Sussex homes publish this price. 82 homes. Median £1,709.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few West Sussex homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 7,700. Rising to 9,400 by 2035, up 22%
- People aged 85 and over: 2,100. Rising to 2,800 by 2035, up 32%
- Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,300 by 2035, up 22%
- Dementia diagnosis rate: 53%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Care home beds per 1,000 people aged 75+: 37. West Sussex average is 83.
- Care homes, last 12 months: 0 opened, 1 closed
- Care home beds filled across West Sussex: 85%. The 12 month average is 84%.
- Who pays, across West Sussex (estimate): 34% council, 51% self. The rest is NHS funded or other.
Planned and recent building work within 5 miles
- 3.5 miles: Land West Of Turners Hill Road And North Of Huntsland Including Hurst Farm Turners Hill Road Crawley Down West Sussex. Application for a 70 bed care home. Submitted 5 March 2026. Approved 15 September 2026.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about The Oaks
Facts from public registers, and what is close by.
- Registered with CQC
- 2 December 2010, so 15 years.
- Run by
- Alliance Home Care Limited, which runs 4 adult social care services in England. All 4 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near The Oaks
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- East Surrey Hospital, Redhill, 7.2 miles away
It is about 7.2 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Bridge Medical Centre, 0.3 miles away
- Furnace Green Surgery, 0.5 miles away
- Pound Hill Medical Group, 0.8 miles away
Nearest dentists
- Mill Road Dental Surgery, 0.5 miles away (NHS.uk details)
Nearest pharmacies
- A Kassam Pharmacy, 0.2 miles away
- Geddes Chemist, 0.4 miles away
- Jades Chemist, 0.5 miles away
Nearest railway stations
- Three Bridges Station, 0.5 miles away
- Crawley Station, 0.6 miles away
- Ifield Station, 1.8 miles away
Around The Oaks
- H: The Oaks
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Typical weekly fees in the South East
The Oaks has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from The Oaks. Actual fees depend on the room, the level of care and how it is funded.
Contact The Oaks
Phone the home directly, or send an enquiry and we will pass it on.
Is this your care home?
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More care homes in Crawley
Other care homes nearby, highest CQC-rated first.
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- Greensleeves Care Home Crawley CQC: Outstanding
- Greenways Crawley CQC: Good
- Brownrigg Crawley CQC: Good
- Cabot House Crawley CQC: Good
- Ellwood Place Dementia Care Home Crawley CQC: Good