Glendale
Glendale is a residential care home in Walton On Thames, Surrey (KT12 3LW). It holds a CQC rating of Good.
About Glendale
Glendale is a residential care home in Walton On Thames, Surrey, supporting older people including those living with dementia. We are a place where people live rather than a place where people are kept, and we try to keep that distinction alive in the way every day runs. Our residents come to us at different points. Some have found managing at home has become exhausting and want the weight of it lifted. Some are living with dementia and need surroundings that stay familiar and a team that stays consistent. In either case, the first weeks matter enormously, so we take time to learn about a person's history, their preferences, their faith if they have one, and the small routines that anchor a day. We keep the home open to families. Visitors are not an interruption, and relatives often know things about a person that no assessment will ever capture. Where somebody is finding it hard to settle, that knowledge is usually the thing that helps. Respite stays are also available. A planned short stay gives a family carer a break with proper support in place, and sometimes it is how someone decides whether residential care suits them. Our most recent overall rating from the Care Quality Commission is good. Please come and look around. We would far rather show you than tell you.
Care provided at Glendale
- Older person care
- Dementia care
- Respite care
- Last CQC inspection: 22 January 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Glendale. Report published 22 January 2019.
- 6 December 2018
Safe
Inspectors found that staff knew about safeguarding processes and how to report abuse. Risks to people were identified and managed, and medicines and infection control were safe. Accidents and incidents were recorded and checked for trends.
Effective
Inspectors found that pre-assessments were robust, so people's needs could be met. Staff were up to date with training and had regular supervision. People were supported to maintain their health, nutrition and hydration, and staff knew the principles of the Mental Capacity Act 2005.
Caring
Inspectors found that people were treated with kindness and respect. People's privacy and independence were respected and promoted. People were supported to express their opinions.
Responsive
Inspectors found that people received personalised care and could personalise their rooms. The environment was set up to meet the needs of people living with dementia, with areas linked to people's earlier interests. People were supported to maintain their faith, end of life care plans set out people's last wishes, and complaints were investigated.
Well-led
Inspectors found a positive and friendly culture among staff and people. The provider had plans to improve the service and asked for feedback from people, relatives and staff. Quality governance systems were in place, and issues were resolved in a timely manner.
What people told the inspectors
People told inspectors they felt safe and that there were enough staff to meet their needs. People and relatives said the new registered manager was approachable.
Since the last inspection
Rated Good in January 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 19 September 2020: Inspection looking at part of the service
- 22 January 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 5 July 2016: Routine inspection, rated Good
- 14 March 2014: Routine inspection
- 12 December 2012: Themed inspection looking at
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Glendale compares in Elmbridge
Measured against the 37 care homes for older people registered in Elmbridge. The dark dot is this home.
- Size
- 61 places. Larger than 19 of the 37 homes. The local average is 52 places.
- CQC rating
- Good. 24 of the 37 homes (65%) are rated Good or Outstanding. Across Surrey the figure is 70%.
- Latest report
- 22 January 2019. 28 of the 37 homes have published a newer inspection report since.
- Registered
- November 2010. One of the longer established homes. 30 of the 37 registered more recently.
- Care offered
- Dementia care. Of the 37 homes, 27 offer dementia care.
- Food hygiene
- 5 out of 5. The top rating, shared by 24 of the 28 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Elmbridge.
The local picture: Elmbridge
What the numbers say about care for older people in Elmbridge, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 14,400. Rising to 16,800 by 2035, up 16%
- People aged 85 and over: 4,500. Rising to 6,500 by 2035, up 44%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 25%
- Dementia diagnosis rate: 68%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 101. Surrey average is 90.
- Care homes, last 12 months: 1 opened, 0 closed. 7 changed owner, covering 342 beds.
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Glendale
Facts from public registers, and what is close by.
- Registered with CQC
- 25 November 2010, so 15 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 26 September 2025.
- Run by
- Anchor Hanover Group, which runs 131 adult social care services in England. 110 of the 129 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Glendale
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Kingston Hospital, Kingston upon Thames, 5.5 miles away
It is about 5.5 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- The Red Practice Walton, 0.3 miles away
- The White Practice, 0.3 miles away
- The Yellow Practice, 0.3 miles away
Nearest dentists
- Walton Park Dental Practice, 0.1 miles away (NHS.uk details)
- Cromwell Road (Dental Surgery), 0.4 miles away (NHS.uk details)
- The Mulberry Dental Practice, 0.9 miles away (NHS.uk details)
Nearest pharmacies
- Townsend Chemist, 0.2 miles away
- Cherrys Halfway, 0.6 miles away
- Gould's Pharmacy, 0.9 miles away
Nearest railway stations
- Hersham Station, 0.5 miles away
- Walton-on-Thames Station, 0.9 miles away
- Esher Station, 1.9 miles away
Around Glendale
- H: Glendale
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Glendale
Where is Glendale located?
Glendale is a residential care home in Walton On Thames, Surrey, KT12 3LW. You can view its exact location and get directions from the map on this page.
What type of care does Glendale provide?
Glendale is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.
What is Glendale's CQC rating?
Glendale is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 22 January 2019. You can read the full CQC report from the link on this page.
Does Glendale provide dementia care?
Yes. Glendale supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Glendale offer respite or short-term care?
Yes. Glendale offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Glendale
Can Mum or Dad stay here if their dementia gets worse?
Yes. Glendale is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Glendale is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Glendale offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Glendale is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Glendale has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Glendale. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More care homes in Walton On Thames
- Burwood Grange Care Home — CQC Good
- Mayfield House — CQC Requires Improvement
- Walton Park Care Home — CQC Requires Improvement