Moor House Residential Care Home
- Unclaimed Profile
- Older Person Care
- Dementia Care
- Younger Adults
- Respite Care
- CQC: Good
- Care Home
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About Us
Moor House Residential Care Home is a care home in Staines upon Thames. We provide residential care for older people, including people living with dementia, we can support younger adults, and we offer respite stays alongside permanent places.
We try to run the home around the people in it rather than the other way round. Residents decide when to get up, where to spend their time and how much they want to join in. Rooms belong to the people in them, with their own furniture and photographs where they want them, and visitors are not confined to set hours.
Supporting somebody with dementia means knowing who they were long before we met them. A person's working life, their family, the things they did every day for forty years, all of that explains a great deal about what settles them now and what does not. Families fill in that picture for us and it changes how we respond to distress, to repeated questions and to the wish to be somewhere else.
Respite stays are there for carers who need a genuine break, and for people who want to try the home before committing to it.
Our most recent overall rating from the Care Quality Commission is good.
If you are considering a care home in this part of Surrey, please come and look round, ask awkward questions and talk to the people living here.
Common questions about Moor House Residential Care Home
Where is Moor House Residential Care Home located?
Moor House Residential Care Home is a residential care home in Staines-upon-thames, Surrey, TW18 4YG. You can view its exact location and get directions from the map on this page.
What type of care does Moor House Residential Care Home provide?
Moor House Residential Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.
What is Moor House Residential Care Home's CQC rating?
Moor House Residential Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 26 July 2023. You can read the full CQC report from the link on this page.
Does Moor House Residential Care Home provide dementia care?
Yes. Moor House Residential Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Moor House Residential Care Home offer respite or short-term care?
Yes. Moor House Residential Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Contact Moor House Residential Care Home
Phone the home directly, or send an enquiry and we will pass it on.
Care We Offer
- Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
- Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
- Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
- Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
- Residential Care: Help with everyday living, meals and personal care in a supportive home setting.
Questions families ask about Moor House Residential Care Home
Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.
Can Mum or Dad stay here if their dementia gets worse?
Yes. Moor House Residential Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register
Is there a nurse on site if health needs change?
No. Moor House Residential Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register
Can they try a short stay before deciding?
Yes. Moor House Residential Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.
Do they take younger adults as well as older people?
Yes. Moor House Residential Care Home supports younger adults as well as older people. Source: CQC register
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Take these with you
Want a home that already answers yes to what matters? Search nearby with filters.
Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 26 July 2023
- Report published: 26 July 2023
Overall: Good
- Safe: Good
- Effective: Good
- Caring: Good
- Responsive: Good
- Well-led: Requires Improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
How Moor House Residential Care Home compares in Spelthorne
Measured against the 13 care homes for older people registered in Spelthorne. The dark dot is this home.
- Size
- 25 places. Smaller than 9 of the 13 homes. The local average is 50 places.
- CQC rating
- Good. 11 of the 13 homes (85%) are rated Good or Outstanding. Across Surrey the figure is 70%.
- Latest report
- 26 July 2023. 6 of the 13 homes have published a newer inspection report since.
- Registered
- November 2019. 4 of the 13 homes registered more recently.
- Care offered
- Dementia care. Of the 13 homes, 12 offer dementia care.
- Food hygiene
- 5 out of 5. The top rating, shared by 11 of the 12 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Spelthorne.
The local picture: Spelthorne
What the numbers say about care for older people in Spelthorne, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 10,100. Rising to 11,000 by 2035, up 8%
- People aged 85 and over: 3,100. Rising to 3,900 by 2035, up 28%
- Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,600 by 2035, up 16%
- Dementia diagnosis rate: 67%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 59. Surrey average is 90.
- Care homes, last 12 months: 0 opened, 0 closed
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Moor House Residential Care Home
Facts from public registers, and what is close by.
- Registered with CQC
- 1 November 2019, so 6 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 25 August 2026.
- Run by
- Moorhouse Care Services Ltd, which runs this service only.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Moor House Residential Care Home
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- St Peter's Hospital, Chertsey, 4.3 miles away
It is about 4.3 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Hythe Medical Centre Surgery, 0.7 miles away
- Knowle Green Medical, 1.1 miles away
- Staines Health Group, 1.1 miles away
Nearest dentists
- Clarence Dental Practice Ltd, 0.5 miles away (NHS.uk details)
- The Thorpe Lea Dental Practice, 0.7 miles away (NHS.uk details)
- Fairfield Dental Surgery, 0.7 miles away (NHS.uk details)
Nearest pharmacies
- Boots, 0.5 miles away
- Sunset Pharmacy, 0.6 miles away
- Jays Pharmacy, 0.9 miles away
Nearest railway stations
- Staines Station, 0.9 miles away
- Egham Station, 1.3 miles away
- Wraysbury Station, 1.6 miles away
Around Moor House Residential Care Home
- H: Moor House Residential Care Home
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Typical weekly fees in the South East
Moor House Residential Care Home has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Moor House Residential Care Home. Actual fees depend on the room, the level of care and how it is funded.
Contact Moor House Residential Care Home
Phone the home directly, or send an enquiry and we will pass it on.
Is this your care home?
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