The Burlington
The Burlington is a residential care home in Shepperton, Surrey (TW17 9EE). It holds a CQC rating of Good.
About The Burlington
The Burlington is a residential care home in Shepperton, Surrey. We provide a home for older people, including those living with dementia and people with a physical disability, and we also offer respite stays, whether that is to give a family carer a break or to help somebody find their feet again after a spell in hospital. We would rather be judged on ordinary things than on anything grand. Knowing how everybody likes their tea. Remembering which chair belongs to whom. Understanding who wants company from breakfast onwards and who would much rather be left with a newspaper. Helping somebody up when they wake rather than when it suits a rota. We ask about these preferences, write them down and expect them to be followed, because that is most of what makes a place feel like home rather than an institution. Dementia support is a large part of our work. Steady routines, familiar faces and patience do more good than anything else, along with a genuine effort to understand what somebody is telling us when words have become difficult. Families are welcome whenever it suits them and we keep in touch openly rather than only ringing when there is a problem. Our most recent overall rating from the Care Quality Commission is good. It reflects reliable everyday practice, which is what most families are actually looking for. If you are considering a care home in this part of Surrey for someone close to you, please come and look round, meet our residents and staff and ask us anything you like.
Care provided at The Burlington
- Older person care
- Dementia care
- Physical disability support
- Respite care
- Last CQC inspection: 8 January 2020
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of The Burlington. Report published 8 January 2020.
- 3 December 2019
- 78 places, 19 people were using the service at the time
- First assessment of the service
Safe
Inspectors found that people felt safe when staff provided their care. Steps had been taken to reduce risks, and staff had guidance to support people safely and in a consistent way. Staff were recruited safely and understood their role in safeguarding people from abuse. Medicines were managed safely.
Effective
Inspectors found that people were supported to maintain good health and to see healthcare services when they needed to. The home had effective links with local GP surgeries and the community nursing team. Staff had the induction, training and support they needed for their roles.
Caring
Inspectors found that staff were kind and treated people with respect. Staff encouraged people to make choices about their care and respected their decisions. People were supported to be independent where this was important to them.
Responsive
Inspectors found that staff supported people to live meaningful lives in the way they chose and to build relationships, which helped avoid social isolation. The home had links with local schools, churches and businesses, which gave people the chance to make friends and meet people of different generations. If people felt lonely, the home used innovative, person-centred approaches that achieved positive outcomes for them.
Well-led
Inspectors found an effective management team that communicated well with people, relatives and professionals. The provider kept effective oversight of the service, so people's care was well planned and managed. The views of people, their families and staff were encouraged and acted upon.
What people told the inspectors
Relatives told inspectors that they and their family members valued being able to join each other for meals.
Since the last inspection
This is the earliest rated inspection report we hold for this service, so there is no earlier rating to compare with.
- 1 April 2021: Inspection looking at part of the service
- Date not held: Outbreak of
- 3 December 2019: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How The Burlington compares in Spelthorne
Measured against the 13 care homes for older people registered in Spelthorne. The dark dot is this home.
- Size
- 78 places. Larger than 10 of the 13 homes. The local average is 50 places.
- CQC rating
- Good. 11 of the 13 homes (85%) are rated Good or Outstanding. Across Surrey the figure is 70%.
- Latest report
- 8 January 2020. 11 of the 13 homes have published a newer inspection report since.
- Registered
- December 2018. 6 of the 13 homes registered more recently.
- Care offered
- Dementia care. Of the 13 homes, 12 offer dementia care.
- Food hygiene
- 5 out of 5. The top rating, shared by 11 of the 12 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Spelthorne.
The local picture: Spelthorne
What the numbers say about care for older people in Spelthorne, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 10,100. Rising to 11,000 by 2035, up 8%
- People aged 85 and over: 3,100. Rising to 3,900 by 2035, up 28%
- Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,600 by 2035, up 16%
- Dementia diagnosis rate: 67%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 59. Surrey average is 90.
- Care homes, last 12 months: 0 opened, 0 closed
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about The Burlington
Facts from public registers, and what is close by.
- Registered with CQC
- 17 December 2018, so 7 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 9 December 2025.
- Run by
- Boutique Care Shepperton Ltd, which runs this service only.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near The Burlington
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- St Peter's Hospital, Chertsey, 3.8 miles away
It is about 3.8 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Shepperton Medical Practice, 0.5 miles away
- Upper Halliford Medical Centre, 1.2 miles away
- Sunbury Group Practice, 1.6 miles away
Nearest dentists
- Shepperton Dental Care, 0.3 miles away (NHS.uk details)
- 18 Terrace Road (Dental Practice), 1.2 miles away (NHS.uk details)
- The Mulberry Dental Practice, 1.4 miles away (NHS.uk details)
Nearest pharmacies
- Trio Pharmacy, 0.3 miles away
- Brightlife Chemist, 1.2 miles away
- Boots, 1.2 miles away
Nearest railway stations
- Shepperton Station, 0.2 miles away
- Upper Halliford Station, 1.4 miles away
- Walton-on-Thames Station, 1.9 miles away
Around The Burlington
- H: The Burlington
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about The Burlington
Where is The Burlington located?
The Burlington is a residential care home in Shepperton, Surrey, TW17 9EE. You can view its exact location and get directions from the map on this page.
What type of care does The Burlington provide?
The Burlington is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Respite care. The full list of services is shown on this page.
What is The Burlington's CQC rating?
The Burlington is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 8 January 2020. You can read the full CQC report from the link on this page.
Does The Burlington provide dementia care?
Yes. The Burlington supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does The Burlington offer respite or short-term care?
Yes. The Burlington offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about The Burlington
Can Mum or Dad stay here if their dementia gets worse?
Yes. The Burlington is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. The Burlington is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. The Burlington offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. The Burlington is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
The Burlington has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from The Burlington. Actual fees depend on the room, the level of care and how it is funded.
Explore more
Browse all care homes in Shepperton.