Haven House
Haven House is a residential care home in Haslemere, Surrey (GU27 2QG). It holds a CQC rating of Good.
About Haven House
We at Haven House are proud to offer compassionate residential care in the welcoming town of Haslemere, Surrey. Nestled within the leafy GU postcode area, our home provides a calm and supportive setting where residents can feel truly at ease, surrounded by the gentle charm of the South East countryside. Our home has been thoughtfully designed to feel just that, a home. The peaceful surroundings of Haslemere offer a tranquil backdrop for daily life, whilst the local community provides a familiar and friendly atmosphere that many of our residents and their families come to cherish. We believe that the right environment is the foundation of good care, and we work hard to ensure every corner of Haven House feels warm, comfortable, and welcoming. Our care is shaped around the individual, and we support a wide range of needs across different stages of life. We provide residential care for older people, alongside specialist support for adults living with learning disabilities or autism, and those with physical disabilities. We also welcome younger adults whose needs are best met within a nurturing residential setting, and we offer respite care for families who need short term support, whether planned in advance or arranged during a period of unexpected change. In practice, this means our team takes the time to truly understand each person who joins us, their history, their preferences, their routines, and the things that bring them comfort and joy. For families, it means peace of mind in knowing that a loved one is being cared for with dignity, patience, and genuine warmth. Whether someone is settling in for long term residential care or staying with us for a shorter respite break, we focus on creating an experience that feels personal, reassuring, and respectful at every turn. Haven House has been rated Good by the Care Quality Commission across every domain assessed, including Safe, Effective, Caring, Responsive, and Well led. Achieving Good across all five areas reflects the consistent standard of care our team strives to deliver every day. It is an external recognition that the support we provide is thoughtful, the leadership is steady, and the experience for residents is positive and meaningful. For families weighing up their options, we hope this offers an extra layer of confidence as you consider what is right for your loved one. Choosing a care home is one of the most significant decisions a family can make, and we understand the weight of that choice. If you are exploring residential care in Haslemere or the wider Surrey area, we would be delighted to hear from you. Please feel free to get in touch to learn more about life at Haven House, ask any questions you may have, or arrange a visit so you can experience our home in person. Whatever stage you are at in your journey, we are here to listen and to help.
Care provided at Haven House
- Older person care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Respite care
- Last CQC inspection: 12 December 2018
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Haven House. Report published 12 December 2018.
- 20 November 2018
- 9 places, 7 people were using the service at the time
Safe
Inspectors found that systems were in place to manage risks to people's safety. Accidents and incidents were recorded and reviewed, and people received their medicines safely. There were enough staff, staff were recruited appropriately and trained, and the environment was clean, homely and well-maintained.
Effective
Inspectors found that people were supported to have as much choice and control as possible, in the least restrictive way. People's nutritional needs were met and they had a choice of food and drinks. People could see healthcare professionals, and their needs were assessed before they moved in.
Caring
Inspectors found that people were treated with kindness and compassion. Their privacy and dignity were respected, and staff knew people well, including how each person communicated. People were encouraged to build independent living skills, and visitors were made to feel welcome.
Responsive
Inspectors found that the service responded to people's changing needs in a timely way and reviewed care plans regularly. People had access to a variety of activities in the community and at home. A complaints policy was displayed in an easy read format, and no complaints had been received in the last year.
Well-led
Inspectors found that people, their relatives and staff were confident about approaching the registered manager and provider. Auditing systems were in place to monitor quality, and the views of people and their relatives were sought. There was a positive culture, and staff felt supported in their roles.
Since the last inspection
Rated Good in December 2018, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 12 December 2018: Routine inspection, rated Good. This inspection gave the current rating.
- 9 July 2016: Routine inspection, rated Good
- 1 January 2014: Routine inspection
- 6 February 2013: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Haven House compares in Waverley
Measured against the 44 care homes for older people registered in Waverley. The dark dot is this home.
- Size
- 9 places. Smaller than 42 of the 44 homes. The local average is 46 places.
- CQC rating
- Good. 28 of the 44 homes (64%) are rated Good or Outstanding. Across Surrey the figure is 70%.
- Latest report
- 12 December 2018. 37 of the 44 homes have published a newer inspection report since.
- Registered
- January 2011. 29 of the 44 homes registered more recently.
- Food hygiene
- 5 out of 5. The top rating, shared by 30 of the 36 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Waverley.
The local picture: Waverley
What the numbers say about care for older people in Waverley, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 17,100. Rising to 20,000 by 2035, up 17%
- People aged 85 and over: 5,200. Rising to 7,900 by 2035, up 51%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,900 by 2035, up 27%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 100. Surrey average is 90.
- Care homes, last 12 months: 0 opened, 0 closed. 2 changed owner, covering 106 beds.
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Haven House
Facts from public registers, and what is close by.
- Registered with CQC
- 21 January 2011, so 15 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 26 September 2024.
- Run by
- Whitmore Vale Housing Association Limited, which runs 5 adult social care services in England. All 5 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Haven House
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Royal Surrey County Hospital, Guildford, 11.8 miles away
It is about 11.8 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Haslemere Health Centre, 0.8 miles away
- Grayshott Surgery, 1.8 miles away
- Chiddingfold Surgery, 4.1 miles away
Nearest dentists
- Haslemere Dental Care, 0.2 miles away (NHS.uk details)
- Colosseum Dental (Vicarage Lane), 0.4 miles away (NHS.uk details)
- Special Needs Dental Clinic, 0.8 miles away (NHS.uk details)
Nearest pharmacies
- Wellbeing Pharmacy, 0.4 miles away
- Boots, 0.7 miles away
- Haslemere Pharmacy, 0.8 miles away
Nearest railway stations
- Haslemere Station, 0.2 miles away
- Liphook Station, 3.5 miles away
- Witley Station, 4.7 miles away
Around Haven House
- H: Haven House
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Haven House
Where is Haven House located?
Haven House is a residential care home in Haslemere, Surrey, GU27 2QG. You can view its exact location and get directions from the map on this page.
What type of care does Haven House provide?
Haven House is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Haven House's CQC rating?
Haven House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 December 2018. You can read the full CQC report from the link on this page.
Does Haven House offer respite or short-term care?
Yes. Haven House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Haven House
Can Mum or Dad stay here if their dementia gets worse?
No. Haven House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Haven House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Haven House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Haven House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Haven House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Haven House. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More care homes in Haslemere
- Redcot Residential Care Home — CQC Good
- Shottermill House — CQC Good
Browse all care homes in Haslemere.