Whitebourne
Whitebourne is a residential care home in Frimley, Surrey (GU16 7EP). It holds a CQC rating of Good.
About Whitebourne
We at Whitebourne are proud to offer compassionate residential care in the welcoming town of Frimley, Surrey. Nestled within the leafy surroundings of the GU postcode area, our home provides a warm and settled environment where older people and adults with a range of needs can feel truly at home. Our setting in Frimley combines the comfort of a residential neighbourhood with easy access to the wider South East, making visits from loved ones convenient whilst offering residents a peaceful base to call their own. The community feel of the area is reflected inside our home, where familiar routines, comfortable communal spaces, and quiet corners come together to create a place that feels reassuringly domestic rather than institutional. At the heart of what we do is a commitment to person centred residential care for older people, including those living with dementia. We understand that memory loss and cognitive change can be daunting for the whole family, and our approach is built around patience, familiarity, and dignity. We take time to learn each resident's life story, preferences, and small daily rituals, so that care feels personal rather than routine. Alongside our support for older people, we also welcome adults with learning disabilities and autism, those living with mental health conditions, and residents with physical disabilities. This breadth of specialism means we are experienced in tailoring support to the individual, whether that involves gentle encouragement to build independence, sensitive help with communication, or practical assistance with mobility. Our aim is always the same: to help each person live as fully and comfortably as possible, in a way that respects who they are. We also offer respite care for families who need short term support, whether that is to cover a carer's holiday, aid recovery after a hospital stay, or simply provide a trusted place to rest and recharge. Respite guests receive the same warm welcome and attentive care as our permanent residents, and many families find these stays a reassuring introduction to what longer term care with us could look like. Day to day life at Whitebourne is shaped around the people who live here. We encourage residents to spend time together in shared spaces when they wish and to enjoy privacy in their own rooms when they prefer. Meals, conversation, and gentle activity all form part of a rhythm designed to feel natural and unhurried. Families are welcomed as partners in care, and we keep open, honest communication about how loved ones are settling in and how their needs may be changing. Whitebourne holds an overall rating of Good from the Care Quality Commission, with Good ratings across all five key areas: Safe, Effective, Caring, Responsive, and Well led. For families, this independent assurance offers peace of mind that the care provided here meets recognised national standards and that our team is committed to doing right by every resident, every day. Choosing a care home is one of the most significant decisions a family can make, and we understand the weight of that choice. If you are exploring residential, dementia, respite, or specialist care in Frimley or the wider Surrey area, we would be delighted to hear from you. Please get in touch to arrange a visit, ask questions, or simply have a friendly conversation about what your loved one needs. At Whitebourne, we are here to listen, to reassure, and to help you find the right way forward.
Care provided at Whitebourne
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Respite care
- Last CQC inspection: 27 April 2018
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Whitebourne. Report published 27 April 2018.
- 7 March 2018
- 66 places, 45 people were using the service at the time
Safe
Inspectors found that risks were managed safely, in line with people's needs. Staff knew about the detailed plans for individual risks, and they took action to keep people safe after incidents such as falls. Medicines were managed safely, there were enough staff, and the home was clean.
Effective
Inspectors found that staff had training to feel confident in their roles. They also had regular one to one supervision meetings with their line managers. Staff sought people's consent and, where appropriate, applied the Mental Capacity Act 2005. People were supported to see healthcare professionals when needed, and their dietary needs were met.
Caring
Inspectors found that staff knew people well and involved them in their care. People received care promptly and in a dignified manner. Staff respected people's privacy and found ways to encourage them to keep their independence.
Responsive
Inspectors found that care was planned around each person, matched their needs and was reviewed regularly. People were given regular chances to say what they wished for or preferred, and staff acted on this. There was a range of activities and people had choices about food. Complaints had been investigated and responded to.
Well-led
Inspectors found that a new registered manager was in post and had made improvements to staffing, risk management and care planning. Staff felt supported by management, and the provider carried out regular checks and audits to find where improvements were needed. The provider had taken action to meet the seven legal requirements it had breached at the April 2017 inspection, and the service is now out of Special Measures.
Since the last inspection
Rated Good in April 2018, up from Inadequate.
Safe moved from Inadequate to Good; Effective moved from Requires improvement to Good; Caring moved from Requires improvement to Good; Responsive moved from Requires improvement to Good; Well-led moved from Inadequate to Good.
- 1 February 2022: Inspection looking at part of the service
- 7 March 2018: Routine inspection
- 24 April 2017: Routine inspection
- Date not held: The inspection we found seven breaches of the
- 20 May 2016: Routine inspection
- 22 January 2014: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Whitebourne compares in Surrey Heath
Measured against the 33 care homes for older people registered in Surrey Heath. The dark dot is this home.
- Size
- 66 places. Larger than 20 of the 33 homes. The local average is 56 places.
- CQC rating
- Good. 27 of the 33 homes (82%) are rated Good or Outstanding. Across Surrey the figure is 70%.
- Latest report
- 27 April 2018. 28 of the 33 homes have published a newer inspection report since.
- Registered
- January 2011. One of the longer established homes. 26 of the 33 registered more recently.
- Care offered
- Dementia care. Of the 33 homes, 26 offer dementia care.
- Food hygiene
- 5 out of 5. The top rating, shared by 22 of the 23 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Surrey Heath.
The local picture: Surrey Heath
What the numbers say about care for older people in Surrey Heath, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 10,600. Rising to 12,300 by 2035, up 16%
- People aged 85 and over: 3,300. Rising to 4,900 by 2035, up 49%
- Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,800 by 2035, up 26%
- Dementia diagnosis rate: 73%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 127. Surrey average is 90.
- Care homes, last 12 months: 1 opened, 0 closed. 4 changed owner, covering 245 beds.
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Whitebourne
Facts from public registers, and what is close by.
- Registered with CQC
- 11 January 2011, so 15 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 13 June 2025.
- Run by
- Care UK Community Partnerships Ltd, which runs 106 adult social care services in England. 96 of the 102 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Whitebourne
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Frimley Park Hospital, Camberley, 0.4 miles away
It is about 0.4 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Station Road Surgery, 0.2 miles away
- Camberley Health Centre, 0.9 miles away
- Bartlett Group Practice, 1.1 miles away
Nearest dentists
- Coach House Dental Practice, 0.1 miles away (NHS.uk details)
- Sapphire Dental, 1.1 miles away (NHS.uk details)
- Camberley Dental Practice, 1.3 miles away (NHS.uk details)
Nearest pharmacies
- Frimley Pharmacy, 0.1 miles away
- Boots, 0.6 miles away
- Churchill Hawley Ltd, 0.7 miles away
Nearest railway stations
- Frimley Station, 0.3 miles away
- Farnborough North Station, 0.8 miles away
- Farnborough (Main) Station, 1.3 miles away
Around Whitebourne
- H: Whitebourne
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about Whitebourne
Where is Whitebourne located?
Whitebourne is a residential care home in Frimley, Surrey, GU16 7EP. You can view its exact location and get directions from the map on this page.
What type of care does Whitebourne provide?
Whitebourne is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Respite care. The full list of services is shown on this page.
What is Whitebourne's CQC rating?
Whitebourne is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 27 April 2018. You can read the full CQC report from the link on this page.
Does Whitebourne provide dementia care?
Yes. Whitebourne supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Whitebourne offer respite or short-term care?
Yes. Whitebourne offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Whitebourne
Can Mum or Dad stay here if their dementia gets worse?
Yes. Whitebourne is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Whitebourne is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Whitebourne offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Whitebourne is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Whitebourne has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Whitebourne. Actual fees depend on the room, the level of care and how it is funded.
Explore more
Browse all care homes in Frimley.