Upalong Residential Home

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Upalong Residential Home. Report published 1 February 2019.

• 9 January 2019
• 9 places, 8 people were using the service at the time

Safe

Inspectors found that people felt safe, and relatives felt their family members were safe too. Staff knew the safeguarding procedure. There were enough staff on duty, risks were managed well, people received their medicines safely, and the home was clean with good infection control.

Effective

Inspectors found that people's needs were assessed before they moved in. Care plans matched those needs and preferences and were reviewed regularly. People could see health care professionals, and staff followed their advice.

Caring

Inspectors found that staff treated people kindly and respected their dignity. Staff spoke to people in a kind and considerate way. People were supported with their independence and had choices about their care.

Responsive

Inspectors found that people chose how to spend their time, could take part in activities if they wanted to, and had trips outside the service. CQC said improvements should be made in how end of life care is discussed and recorded. There was a complaints procedure, and complaints were investigated and responded to.

Well-led

Inspectors found that the service was managed by the registered provider, who carried out quality checks. The staff team was experienced and well supported. People and staff were asked for feedback, and CQC was told about events where it needed to be.

What people told the inspectors

People and their relatives told inspectors that they felt safe at the home. People said the quality of the food was good and that they would speak to staff if they had any concerns.

Since the last inspection

Rated Good in February 2019, the same overall rating as before (Good).

Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.

• 24 March 2021: Inspection looking at part of the service
• 9 January 2019: Routine inspection
• 27 June 2017: Inspection looking at part of the service
• 7 June 2016: Routine inspection
• Date not held: The inspection we found one breach of the
• 17 February 2014: Routine inspection

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Upalong Residential Home compares in Surrey Heath

Measured against the 33 care homes for older people registered in Surrey Heath. The dark dot is this home.

Size

9 places. Smaller than 28 of the 33 homes. The local average is 56 places.

CQC rating

Good. 27 of the 33 homes (82%) are rated Good or Outstanding. Across Surrey the figure is 70%.

Latest report

1 February 2019. 25 of the 33 homes have published a newer inspection report since.

Registered

January 2011. One of the longer established homes. 27 of the 33 registered more recently.

Care offered

Dementia care. Of the 33 homes, 26 offer dementia care.

Food hygiene

5 out of 5. The top rating, shared by 22 of the 23 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Surrey Heath.

The local picture: Surrey Heath

What the numbers say about care for older people in Surrey Heath, in Surrey.

What care costs in Surrey, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 10,600. Rising to 12,300 by 2035, up 16%
• People aged 85 and over: 3,300. Rising to 4,900 by 2035, up 49%
• Living with dementia, aged 65 and over (estimate): 1,400. Rising to 1,800 by 2035, up 26%
• Dementia diagnosis rate: 73%. The NHS ambition is 67%. Surrey as a whole is 68%.
• Care home beds per 1,000 people aged 75+: 127. Surrey average is 90.
• Care homes, last 12 months: 1 opened, 0 closed. 4 changed owner, covering 245 beds.
• Care home beds filled across Surrey: 88%. The 12 month average is 87%.
• Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Upalong Residential Home

Facts from public registers, and what is close by.

Registered with CQC

7 January 2011, so 15 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 6 October 2025.

Run by

Mrs Mary McTeggart, which runs this service only.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Upalong Residential Home

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• Frimley Park Hospital, Camberley, 1 mile away

It is about 1 mile in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Upper Gordon Road Surgery, 0.5 miles away
• Park Road Group Practice, 0.7 miles away
• Camberley Health Centre, 1.2 miles away

Nearest dentists

• Coppertop Dental Surgery, 0.5 miles away (NHS.uk details)
• Camberley Dental Practice, 0.7 miles away (NHS.uk details)
• Smile for Life Dental Clinic, 0.8 miles away (NHS.uk details)

Nearest pharmacies

• Camberley Pharmacy, 0.5 miles away
• Park Road Pharmacy, 0.7 miles away
• Boots, 0.8 miles away

Nearest railway stations

• Camberley Station, 0.7 miles away
• Frimley Station, 1.6 miles away
• Blackwater Station, 2 miles away

Around Upalong Residential Home

• H: Upalong Residential Home
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.