St Thomas Complex

St Thomas Complex is a residential care home in South Shields, South Tyneside (NE33 2RX). It holds a CQC rating of Good.

About St Thomas Complex

St Thomas Complex is a care home in South Shields in South Tyneside. We provide residential care for older people and younger adults, including people living with dementia, people managing mental health conditions, people with physical disabilities and people living with sight or hearing loss. Respite stays are available as well. Because the people living here have very different needs, we plan care person by person. What helps somebody with dementia feel settled is not what helps somebody living with a long standing mental health condition, and one routine stretched over everybody suits nobody in particular. That means we spend our time on detail: how a person likes to be addressed, what they can still do and would rather do themselves, what tends to make a bad day, and what heads it off early. Where sight or hearing loss is in the picture, habits matter more than equipment. Saying who you are when you come into the room. Leaving furniture exactly where it belongs. Making sure hearing aids and glasses are clean and actually working. People here decide when they get up, what they eat and how they spend the day. Visitors are welcome at whatever hour suits them, and we would far rather a concern reached us early and bluntly than be saved up for months. The Care Quality Commission rated us good at our most recent inspection, and we keep asking residents and relatives where we still fall short.

Care provided at St Thomas Complex

Read the full inspection report on the CQC website.

Common questions about St Thomas Complex

Where is St Thomas Complex located?

St Thomas Complex is a residential care home in South Shields, South Tyneside, NE33 2RX. You can view its exact location and get directions from the map on this page.

What type of care does St Thomas Complex provide?

St Thomas Complex is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is St Thomas Complex's CQC rating?

St Thomas Complex is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 August 2023. You can read the full CQC report from the link on this page.

Does St Thomas Complex provide dementia care?

Yes. St Thomas Complex supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does St Thomas Complex offer respite or short-term care?

Yes. St Thomas Complex offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about St Thomas Complex

Can Mum or Dad stay here if their dementia gets worse?

Yes. St Thomas Complex is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. St Thomas Complex is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. St Thomas Complex offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. St Thomas Complex supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the North East

St Thomas Complex has not published its fees yet. These are typical weekly fees for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from St Thomas Complex. Actual fees depend on the room, the level of care and how it is funded.

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