The Pines Residential Home

About Us

We at The Pines Residential Home are proud to offer a warm, welcoming residential care home in the historic market town of Bishops Castle, Shropshire. Nestled within the gentle countryside of the West Midlands, our home provides a peaceful and supportive setting where residents can truly feel at ease.

Located in the SY postcode area, our home benefits from the quiet charm of one of Shropshire's most characterful towns. The surrounding landscape of rolling hills and traditional architecture creates a calming backdrop for daily life, whilst the close knit community of Bishops Castle offers a genuine sense of belonging. We have designed our environment to feel like a true home, with comfortable communal spaces where residents can socialise, relax, or enjoy quiet reflection.

Our care is thoughtfully tailored to meet a diverse range of needs. We specialise in supporting older people through residential care, whilst also providing dedicated support for adults living with learning disabilities or autism, those experiencing mental health challenges, and younger adults who benefit from a structured and compassionate living environment. This breadth of expertise means we are well placed to understand each resident as an individual, recognising that good care begins with truly knowing the person behind the support plan.

In practice, this means we take time to build genuine relationships with everyone who lives with us. Families can feel reassured that their loved one is supported by a team who appreciate the importance of dignity, choice, and independence. Whether someone needs gentle encouragement to maintain daily routines, specialised support with mental wellbeing, or assistance tailored to a learning disability, our approach is always centred on the person. We work closely with families to ensure that care evolves alongside each resident's changing needs, creating continuity and confidence at every step.

The Pines Residential Home has been rated Good overall by the Care Quality Commission, following its latest inspection in February 2022. We are equally proud to have achieved a Good rating across every individual domain, including Safe, Effective, Caring, Responsive, and Well-led. For families, this consistent recognition offers meaningful reassurance that the care provided here meets the high standards expected of a trusted residential setting, and that our home is led with integrity and a clear commitment to quality.

Choosing a care home is one of the most important decisions a family can make, and we understand the weight of that responsibility. If you are exploring options for a loved one in Shropshire or the wider West Midlands, we warmly invite you to learn more about life at The Pines Residential Home. We are here to listen, to answer your questions, and to help you find the reassurance and support your family deserves.

Common questions about The Pines Residential Home

Where is The Pines Residential Home located?

The Pines Residential Home is a residential care home in Bishops Castle, Shropshire, SY9 5JY. You can view its exact location and get directions from the map on this page.

What type of care does The Pines Residential Home provide?

The Pines Residential Home is registered to provide residential personal care, with support that includes Older person care, Mental health care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.

What is The Pines Residential Home's CQC rating?

The Pines Residential Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 10 March 2020. You can read the full CQC report from the link on this page.

Does The Pines Residential Home offer respite or short-term care?

Yes. The Pines Residential Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact The Pines Residential Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
• Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about The Pines Residential Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. The Pines Residential Home is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. The Pines Residential Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. The Pines Residential Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. The Pines Residential Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 10 March 2020
• Report published: 10 March 2020

Overall: Good

• Safe: Good
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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