The Oaks

The Oaks is a residential care home in Norwich, Norfolk (NR14 8AL). It holds a CQC rating of Good.

About The Oaks

The Oaks is a residential care home in Norwich in Norfolk. We support adults with learning disabilities, autistic adults and younger adults, and we offer respite stays for people whose usual home is elsewhere. We run this as a home that people live in rather than a service they receive. Rooms belong to the people in them and get arranged accordingly. The weekly shop is decided by the people who will eat it. Weekend plans are made by whoever is going. We ask rather than assume, and being told no is a perfectly good answer. Much of what we do is about widening what is possible rather than occupying the day. Cooking something you actually want. Getting confident with money. Managing a journey into town alone. Keeping a course, a job or a friendship going. Progress can be slow and can go backwards, and our part is to keep the chance open without pressure and to make something of it when it works. Understanding how each person communicates is the other half of the job, particularly where speech is not the main route. We learn each person's way properly, write it down so everybody responds identically, and keep checking we have understood rather than assuming. The Care Quality Commission rated us good at our last inspection, and we keep asking the people living here what should change.

Care provided at The Oaks

Read the full inspection report on the CQC website.

Common questions about The Oaks

Where is The Oaks located?

The Oaks is a residential care home in Norwich, Norfolk, NR14 8AL. You can view its exact location and get directions from the map on this page.

What type of care does The Oaks provide?

The Oaks is registered to provide residential personal care, with support that includes Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.

What is The Oaks's CQC rating?

The Oaks is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 April 2023. You can read the full CQC report from the link on this page.

Does The Oaks offer respite or short-term care?

Yes. The Oaks offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about The Oaks

Can Mum or Dad stay here if their dementia gets worse?

No. The Oaks is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. The Oaks is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. The Oaks offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. The Oaks supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

The Oaks has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from The Oaks. Actual fees depend on the room, the level of care and how it is funded.

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