Sterling House

Sterling House is a residential care home in Norwich, Norfolk (NR1 1GT). It holds a CQC rating of Inadequate.

About Sterling House

Sterling House is a residential care home in Norwich, Norfolk, providing a permanent home for adults who need care and support with everyday life. We aim for a household where people are known properly rather than looked after efficiently, and where the day has a comfortable shape to it. Our care is residential rather than nursing. We help with personal care, medication, meals, mobility and company, and we bring in community health professionals when something more clinical is needed. Many of our residents live with dementia, and we rely on the quiet things that genuinely help: familiar staff who know a person's history, a routine that stays where it is, food that is recognisable and reassurance repeated as often as it is wanted. We also support younger adults, and we plan their interests and routines on their own terms rather than folding them into a pattern designed for older residents. Respite stays are available, giving family carers a real break and letting a prospective resident spend time here before any permanent decision is taken. We would far rather be judged on what you see on an ordinary day than on anything we write about ourselves. Please visit, speak to the people who live here and ask us the questions that matter to you.

Care provided at Sterling House

Read the full inspection report on the CQC website.

Common questions about Sterling House

Where is Sterling House located?

Sterling House is a residential care home in Norwich, Norfolk, NR1 1GT. You can view its exact location and get directions from the map on this page.

What type of care does Sterling House provide?

Sterling House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.

What is Sterling House's CQC rating?

Sterling House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 7 April 2026. You can read the full CQC report from the link on this page.

Does Sterling House provide dementia care?

Yes. Sterling House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Sterling House offer respite or short-term care?

Yes. Sterling House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Sterling House

Can Mum or Dad stay here if their dementia gets worse?

Yes. Sterling House is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. Sterling House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Sterling House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Sterling House supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

Sterling House has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Sterling House. Actual fees depend on the room, the level of care and how it is funded.

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