Emerald House

Emerald House is a residential care home in Norwich, Norfolk (NR13 6NH).

About Emerald House

Emerald House is a residential care home in Norwich. We support older people who need help with everyday living, and we also support younger adults, including adults with learning disabilities and autistic people. Respite stays are available for planned breaks and for the times when a family needs cover at short notice. Because we support a mix of people, we start from the person rather than from a standard package. We ask what a good day looks like, what someone wants to carry on doing for themselves, what they find difficult, and what they would rather we did not fuss about. That becomes the support plan, and it gets revisited whenever life shifts. For autistic people and for people with learning disabilities, predictability is often the most valuable thing we offer. We explain changes before they happen, keep the staff team as consistent as we can, and pay attention to noise, light and the small environmental things that make a room comfortable or unbearable. For older residents, the priorities are usually different: privacy, dignity in personal care, good food, and company available but never imposed. Norfolk families often want to keep someone close by rather than move them out of the area, and we understand why that matters. Visitors are welcome, and we would rather you came on an ordinary day than a tidied up one. Ring us and arrange a time.

Care provided at Emerald House

Read the full inspection report on the CQC website.

Common questions about Emerald House

Where is Emerald House located?

Emerald House is a residential care home in Norwich, Norfolk, NR13 6NH. You can view its exact location and get directions from the map on this page.

What type of care does Emerald House provide?

Emerald House is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.

Does Emerald House offer respite or short-term care?

Yes. Emerald House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Emerald House

Can Mum or Dad stay here if their dementia gets worse?

No. Emerald House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. Emerald House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Emerald House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Emerald House supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

Emerald House has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Emerald House. Actual fees depend on the room, the level of care and how it is funded.

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