Carrstone House Care Home

About Us

We at Carrstone House Care Home are proud to offer compassionate residential care in the welcoming market town of Downham Market, Norfolk. Our home provides a nurturing environment where older people, younger adults, and those living with dementia can feel truly at ease, supported by a team dedicated to preserving dignity, comfort, and individuality every single day.

Set within the peaceful surroundings of Downham Market in the wider PE postcode area, our home benefits from the calm rhythm of Norfolk life whilst remaining conveniently placed for families travelling to visit loved ones. The town itself offers a charming blend of traditional character and everyday amenities, and our setting reflects that same warm, community minded spirit. Inside, we have created a homely atmosphere where residents can relax in comfortable communal spaces, enjoy quieter corners for reflection, and feel a genuine sense of belonging from the moment they arrive.

Our care provision is deliberately broad, because we understand that every person who comes through our doors brings their own story, preferences, and needs. We specialise in residential care for older people, offering the reassurance of round the clock support with daily living, personal care, and companionship. For those living with dementia, we provide thoughtful, person centred care that focuses on familiarity, routine, and gentle encouragement, helping residents feel safe and understood as their needs evolve. Families often tell us how much peace of mind this brings, knowing their loved one is cared for by people who take the time to truly know them.

We also welcome younger adults and support residents living with physical disabilities, adapting our approach so that independence is encouraged wherever possible. For those with visual or hearing impairments, our team works sensitively to ensure communication remains clear, warm, and respectful, so no one ever feels isolated within our community. Respite care is available too, offering short term stays that can provide a valuable break for family carers or a gentle period of recovery and support following illness or hospital treatment.

Whilst Carrstone House Care Home has not yet received a CQC rating, we remain fully committed to the standards of safety, effectiveness, and compassionate care that the Care Quality Commission champions. Our team continues to work with dedication and transparency, welcoming feedback from residents and their families as part of our ongoing commitment to quality. We believe good care is built on trust, consistency, and genuine human connection, and these values guide everything we do.

Choosing a care home is one of the most important decisions a family can make, and we understand the emotions that come with it. If you are exploring options for a loved one in the Downham Market area, we warmly invite you to get in touch. We would be delighted to answer your questions, share more about our approach, and help you feel confident that your loved one will be met with kindness, respect, and the very best of care at Carrstone House Care Home.

Common questions about Carrstone House Care Home

Where is Carrstone House Care Home located?

Carrstone House Care Home is a residential care home in Downham Market, Norfolk, PE38 9LJ. You can view its exact location and get directions from the map on this page.

What type of care does Carrstone House Care Home provide?

Carrstone House Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.

Does Carrstone House Care Home provide dementia care?

Yes. Carrstone House Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Carrstone House Care Home offer respite or short-term care?

Yes. Carrstone House Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Carrstone House Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
• Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Carrstone House Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Carrstone House Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Carrstone House Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Carrstone House Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Carrstone House Care Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Overall: Not Yet Rated

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Ratings are as published by the CQC and may not reflect the current position of the service.

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• Diamond House Downham Market CQC: Good
• High Haven Downham Market CQC: Good
• Ashville House Downham Market CQC: Requires Improvement

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