Keychange Charity Alexander House Care Home

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About Us

Alexander House, part of the Keychange charity, is a residential care home in Merton, south London, and we provide a home for older people who need support with daily living. Respite stays are available as well.

Being part of a charity rather than a company changes some things in practice. We were set up to meet a need rather than to grow, and what we take in goes back into the care and into the people who deliver it. We think that shows in how long our staff stay, which in turn is what gives residents some continuity.

Most of what makes a care home good is ordinary detail. Knowing which chair is somebody's. Getting the tea right. Not hurrying a person through a wash because the morning is busy. We help with personal care, dressing, medication and mobility, doing it quietly and leaving as much privacy and choice with the resident as we can.

Dementia care is a significant part of our work. We keep the daily rhythm and surroundings steady, give people time to find their words, and take trouble to learn about earlier life, because knowing what somebody did and what they loved tells us a great deal once language becomes unreliable.

Our most recent overall rating from the Care Quality Commission is good. Come and see us on an ordinary afternoon and ask us anything you like.

Common questions about Keychange Charity Alexander House Care Home

Where is Keychange Charity Alexander House Care Home located?

Keychange Charity Alexander House Care Home is a residential care home in London, Merton, SW19 4QT. You can view its exact location and get directions from the map on this page.

What type of care does Keychange Charity Alexander House Care Home provide?

Keychange Charity Alexander House Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.

What is Keychange Charity Alexander House Care Home's CQC rating?

Keychange Charity Alexander House Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 July 2025. You can read the full CQC report from the link on this page.

Does Keychange Charity Alexander House Care Home provide dementia care?

Yes. Keychange Charity Alexander House Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Keychange Charity Alexander House Care Home offer respite or short-term care?

Yes. Keychange Charity Alexander House Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Keychange Charity Alexander House Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Keychange Charity Alexander House Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Keychange Charity Alexander House Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Keychange Charity Alexander House Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Keychange Charity Alexander House Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. Keychange Charity Alexander House Care Home is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 14 July 2025
  • Report published: 14 July 2025

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the London

Keychange Charity Alexander House Care Home has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Keychange Charity Alexander House Care Home. Actual fees depend on the room, the level of care and how it is funded.

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