Avenues South East - 492 Maidstone Road
- Unclaimed Profile
- Learning Disability / Autism
- Respite Care
- CQC: Requires Improvement
- Care Home
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About Us
We at Avenues South East 492 Maidstone Road offer a welcoming residential care home in the heart of Chatham, Kent, where individuals with learning disabilities and autism can enjoy a true sense of belonging. Our home has been thoughtfully designed to support adults who benefit from specialist residential care within a nurturing community setting.
Nestled along Maidstone Road in Chatham, our home enjoys a comfortable position within easy reach of local amenities and the wider ME postcode community. The residential surroundings offer a familiar, homely atmosphere, allowing residents to feel genuinely settled whilst remaining connected to the neighbourhood around them. Families visiting from across Kent and the South East will find us accessible and easy to reach.
Our team specialises in supporting adults with learning disabilities and autism, providing personalised residential care that recognises each individual as unique. In practice, this means we take time to understand every resident's preferences, routines, communication style, and aspirations. We work alongside families to build support plans that reflect what genuinely matters to each person, from daily interests and hobbies to longer term goals. Our approach is person centred, respectful, and calm, helping residents feel safe, understood, and empowered in their own home.
We also offer respite care, providing families and regular carers with reassurance and a well earned break, whilst ensuring their loved one experiences the same warmth and quality of support that our permanent residents enjoy. Whether someone is joining us for a short stay or making our home their long term base, we aim to make the experience positive, stable, and enriching.
Our most recent CQC inspection resulted in an overall rating of Requires Improvement, with our Caring and Responsive domains recognised as Good. We are genuinely proud that inspectors highlighted the compassion of our team and the responsiveness of the support we provide, whilst we continue to work openly and diligently on the areas identified for further development across the Safe, Effective, and Well led domains. Transparency and continuous improvement sit at the heart of what we do, and we welcome honest conversations with families about the progress we are making.
Choosing a care home is one of the most important decisions a family will ever make, and we understand the trust that this decision requires. If you are exploring residential or respite care options in Chatham for a loved one with a learning disability or autism, we warmly invite you to get in touch, ask questions, and arrange a visit so you can see our home and meet the people who make it what it is. We are here to listen, to reassure, and to walk alongside you every step of the way.
Common questions about Avenues South East - 492 Maidstone Road
Where is Avenues South East - 492 Maidstone Road located?
Avenues South East - 492 Maidstone Road is a residential care home in Chatham, Kent, ME5 9QN. You can view its exact location and get directions from the map on this page.
What type of care does Avenues South East - 492 Maidstone Road provide?
Avenues South East - 492 Maidstone Road is registered to provide residential personal care, with support that includes Learning disability and autism support, Respite care. The full list of services is shown on this page.
What is Avenues South East - 492 Maidstone Road's CQC rating?
Avenues South East - 492 Maidstone Road is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 19 May 2020. You can read the full CQC report from the link on this page.
Does Avenues South East - 492 Maidstone Road offer respite or short-term care?
Yes. Avenues South East - 492 Maidstone Road offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Contact Avenues South East - 492 Maidstone Road
Phone the home directly, or send an enquiry and we will pass it on.
Care We Offer
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
- Residential Care: Help with everyday living, meals and personal care in a supportive home setting.
Questions families ask about Avenues South East - 492 Maidstone Road
Answered from the CQC register where we can. 6 of these the home has not told us yet, so ask when you call.
Can Mum or Dad stay here if their dementia gets worse?
No. Avenues South East - 492 Maidstone Road is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register
Is there a nurse on site if health needs change?
No. Avenues South East - 492 Maidstone Road is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register
Can they try a short stay before deciding?
Yes. Avenues South East - 492 Maidstone Road offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Take these with you
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Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 19 May 2020
- Report published: 19 May 2020
Overall: Requires Improvement
- Safe: Requires Improvement
- Effective: Requires Improvement
- Caring: Good
- Responsive: Good
- Well-led: Requires Improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
How Avenues South East - 492 Maidstone Road compares in Tonbridge and Malling
Measured against the 18 care homes registered in Tonbridge and Malling. The dark dot is this home.
- Size
- 4 places. Smaller than 17 of the 18 homes. The local average is 50 places.
- CQC rating
- Requires improvement. 13 of the 18 homes (72%) are rated Good or Outstanding. Across Kent the figure is 73%.
- Latest report
- 19 May 2020. 9 of the 18 homes have published a newer inspection report since.
- Registered
- January 2011. 12 of the 18 homes registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Tonbridge and Malling.
The local picture: Tonbridge and Malling
What the numbers say about care for older people in Tonbridge and Malling, in Kent.
What care costs in Kent, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £1,187 | £1,409 to £1,600 (Middle half of prices from 22 Kent homes. Median £1,500.) |
| Nursing care | £1,378 | £1,550 to £1,865 (Middle half of prices from 11 Kent homes. Median £1,605.) |
| Residential dementia care | Not published separately | £1,500 to £1,619 (Middle half of prices from 18 Kent homes. Median £1,500.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Kent homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 14,300. Rising to 16,100 by 2035, up 13%
- People aged 85 and over: 3,800. Rising to 5,600 by 2035, up 48%
- Living with dementia, aged 65 and over (estimate): 1,800. Rising to 2,300 by 2035, up 24%
- Dementia diagnosis rate: 48%. The NHS ambition is 67%. Kent as a whole is 62%.
- Care home beds per 1,000 people aged 75+: 58. Kent average is 77.
- Care homes, last 12 months: 1 opened, 1 closed
- Care home beds filled across Kent: 88%. The 12 month average is 88%.
- Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.
Planned and recent building work within 5 miles
- 1 miles: Land South Of Innovation Centre Medway Maidstone Road Chatham Medway. Application for a 80 bed care home. Submitted 1 July 2026. Decision not yet recorded.
- 1.1 miles: Land Adjacent To 419 Walderslade Road Walderslade Chatham Medway. Application for a 35 bed nursing home. Submitted 16 June 2026. Decision not yet recorded.
- 3 miles: 6 Capstone Road Lordswood Chatham Medway. Application for a 6 bed care home through a change of use. Submitted 15 October 2025. Decision not yet recorded.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Avenues South East - 492 Maidstone Road
Facts from public registers, and what is close by.
- Registered with CQC
- 24 January 2011, so 15 years.
- Run by
- Avenues South East, which runs 9 adult social care services in England. 7 of the 9 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Avenues South East - 492 Maidstone Road
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Medway Maritime Hospital, Gillingham, 3.6 miles away
It is about 3.6 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Reach Healthcare, 0.9 miles away
- Phoenix Medical Practice, 1.1 miles away
- King George Road Surgery, 1.2 miles away
Nearest dentists
- Lavender Dental Care, 1 mile away (NHS.uk details)
- Kent Smile Studio, 1.1 miles away (NHS.uk details)
- Medway Dental Care, 1.4 miles away (NHS.uk details)
Nearest pharmacies
- Asda Pharmacy, 1 mile away
- Fenns Chemist, 1 mile away
- Merlin Pharmacy, 1.2 miles away
Nearest railway stations
- Snodland Station, 2.5 miles away
- New Hythe Station, 2.6 miles away
- Aylesford Station, 2.8 miles away
Around Avenues South East - 492 Maidstone Road
- H: Avenues South East - 492 Maidstone Road
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Typical weekly fees in the South East
Avenues South East - 492 Maidstone Road has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Avenues South East - 492 Maidstone Road. Actual fees depend on the room, the level of care and how it is funded.
Contact Avenues South East - 492 Maidstone Road
Phone the home directly, or send an enquiry and we will pass it on.
Is this your care home?
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