Ashlea House
Ashlea House is a residential care home in Ashford, Kent (TN24 9BP). It holds a CQC rating of Good.
About Ashlea House
We at Ashlea House are proud to offer a warm and welcoming residential care home in Ashford, Kent, where adults living with learning disabilities and autism can truly feel at home. Our community is built around respect, individuality, and the belief that every resident deserves a life filled with purpose and possibility. Nestled within the TN postcode area of Ashford, our home enjoys the benefits of a setting that blends the calm of Kent's countryside with easy access to the amenities of a thriving market town. The local surroundings provide a peaceful backdrop for daily life, whilst also offering opportunities for residents to engage with the wider community when they wish to do so. We have created an environment that feels less like an institution and more like a genuine home, where familiar faces, comfortable spaces, and gentle routines help residents feel settled and secure. Our specialism in supporting adults with learning disabilities and autism, including younger adults, shapes everything we do. We understand that no two people are alike, and we take the time to learn what matters most to each individual. For some, this means encouragement to build independence in everyday tasks such as cooking, personal care, or managing money. For others, it means structured routines, sensory considerations, and patient communication that reduce anxiety and support wellbeing. Whatever the need, our approach is centred on the person rather than the diagnosis, and we work closely with families, healthcare professionals, and advocates to ensure each resident's voice is heard and respected. Families often tell us that finding the right home for a loved one with complex needs can feel overwhelming. We aim to ease that journey by being open, honest, and consistent in our communication. Relatives are welcomed as partners in care, and we encourage regular involvement, whether through visits, shared activities, or simply staying in touch about the small moments that matter. We believe that strong relationships between residents, families, and our team are at the heart of truly meaningful support. Our most recent Care Quality Commission inspection rated Ashlea House as Good across every domain assessed, including Safe, Effective, Caring, Responsive, and Well led. This consistent recognition reflects the dedication of our team and the standards we hold ourselves to each day. For families, a Good rating across all areas offers reassurance that the care delivered here meets the expectations set by the national regulator, and that our practices around safety, leadership, and compassion have been independently verified. If you are exploring residential care options in Ashford for a loved one with a learning disability or autism, we warmly invite you to get in touch. Choosing a new home is a significant decision, and we are here to answer your questions, share more about our community, and help you feel confident about the next step. At Ashlea House, every resident is valued, every family is supported, and every day is an opportunity to live well.
Care provided at Ashlea House
- Learning disability and autism support
- Younger adults care
- Respite care
- Last CQC inspection: 12 July 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Ashlea House. Report published 12 July 2019.
- 23 May 2019
- 4 places, 4 people were using the service at the time
Safe
Inspectors found there were enough staff to give flexible support. A safe system for recruiting staff was in place. Risks were assessed, and medicines continued to be managed safely.
Effective
Staff received a broad range of training to support people appropriately. People were asked about all parts of their daily lives and their consent was obtained. They were supported to have choice and control, and staff supported them in the least restrictive way possible.
Caring
Inspectors found that staff showed warmth, compassion and kindness in their everyday contact with people. Staff and the registered manager helped create a homely atmosphere in the house.
Responsive
Inspectors found that people received planned and co-ordinated support that was suited to them. Staff helped people lead a busy and active life and supported them to be as independent as possible. People understood what to do if they were not happy with anything.
Well-led
Inspectors met the newly registered manager. At the last inspection in October 2016, Well-led was rated Requires improvement because there had been no registered manager for two years. At this inspection, inspectors found good oversight and monitoring by the provider and registered manager, who asked people, staff, relatives and professionals for feedback.
What people told the inspectors
People spoke positively about living at the service and said it had helped them develop their independence. A relative said they were happy with all aspects of their relative's care and would recommend the service to others.
Since the last inspection
Rated Good in July 2019, the same overall rating as before (Good).
Well-led moved from Requires improvement to Good; Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good.
- 12 July 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 17 November 2016: Routine inspection, rated Good
- 24 May 2014: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Ashlea House compares in Ashford
Measured against the 43 care homes registered in Ashford. The dark dot is this home.
- Size
- 4 places. Smaller than 37 of the 43 homes. The local average is 26 places.
- CQC rating
- Good. 39 of the 43 homes (91%) are rated Good or Outstanding. Across Kent the figure is 73%.
- Latest report
- 12 July 2019. 26 of the 43 homes have published a newer inspection report since.
- Registered
- October 2013. One of the newer homes in the area. Only 10 of the 43 have registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Ashford.
The local picture: Ashford
What the numbers say about care for older people in Ashford, in Kent.
What care costs in Kent, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £1,187 | £1,409 to £1,600 (Middle half of prices from 22 Kent homes. Median £1,500.) |
| Nursing care | £1,378 | £1,550 to £1,865 (Middle half of prices from 11 Kent homes. Median £1,605.) |
| Residential dementia care | Not published separately | £1,500 to £1,619 (Middle half of prices from 18 Kent homes. Median £1,500.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Kent homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 15,000. Rising to 17,600 by 2035, up 18%
- People aged 85 and over: 3,700. Rising to 6,000 by 2035, up 61%
- Living with dementia, aged 65 and over (estimate): 1,900. Rising to 2,500 by 2035, up 30%
- Dementia diagnosis rate: 58%. The NHS ambition is 67%. Kent as a whole is 62%.
- Care home beds per 1,000 people aged 75+: 60. Kent average is 77.
- Care homes, last 12 months: 0 opened, 0 closed. 2 changed owner, covering 29 beds.
- Care home beds filled across Kent: 88%. The 12 month average is 88%.
- Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Ashlea House
Facts from public registers, and what is close by.
- Registered with CQC
- 25 October 2013, so 13 years.
- Run by
- Nexus Programme Limited, which runs 3 adult social care services in England. All 3 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Ashlea House
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- William Harvey Hospital, Ashford, 2.4 miles away
It is about 2.4 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- New Hayesbank Surgery, 0.6 miles away
- Sydenham House Medical Centre, 1.3 miles away
- Ashford Medical Partnership, 2.2 miles away
Nearest dentists
- Easy Smile (Eureka Place), 0.4 miles away (NHS.uk details)
- Chopra Dental Ltd, 0.4 miles away (NHS.uk details)
- Trinity House, 0.5 miles away (NHS.uk details)
Nearest pharmacies
- Delmergate (Ashford) Limited, 0.4 miles away
- Courts Pharmacy, 0.6 miles away
- Delmergate (Ashford) Limited, 1.1 miles away
Nearest railway stations
- Ashford International Station, 1.5 miles away
- Wye Station, 2.6 miles away
- Charing (Kent) Station, 4.8 miles away
Around Ashlea House
- H: Ashlea House
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about Ashlea House
Where is Ashlea House located?
Ashlea House is a residential care home in Ashford, Kent, TN24 9BP. You can view its exact location and get directions from the map on this page.
What type of care does Ashlea House provide?
Ashlea House is registered to provide residential personal care, with support that includes Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Ashlea House's CQC rating?
Ashlea House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 July 2019. You can read the full CQC report from the link on this page.
Does Ashlea House offer respite or short-term care?
Yes. Ashlea House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Ashlea House
Can Mum or Dad stay here if their dementia gets worse?
No. Ashlea House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Ashlea House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Ashlea House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Ashlea House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Ashlea House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Ashlea House. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More care homes in Ashford
- The Autistic Trust - 118 Beaver Lane — CQC Outstanding
- Anderida — CQC Good
- Belmont — CQC Good
- Birch House — CQC Good
- Boldshaves Oast — CQC Good
- Brambles Care Home — CQC Good
Browse all care homes in Ashford.