Hazel End Care Home

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About Us

Hazel End Care Home is a residential care home in Bishop's Stortford, Hertfordshire. We look after older people who can no longer manage at home, including a good number of residents living with dementia, and we offer respite stays for people recovering from illness or giving a family carer a rest. Coming into a care home usually follows a difficult period, so we take the settling in slowly. We ask about the routines of a lifetime, what someone likes to eat and when, whether they are early risers or would rather have a lie in, and we fit around that instead of the other way round. Rooms are people's own, filled with their own belongings, and nobody comes in without knocking. The days here are not heavily timetabled. Some residents want company, cards, music and a trip out. Others want the newspaper and peace. Both are entirely reasonable and both are available. Where someone is living with dementia, familiarity is what helps most, so we keep staffing consistent and learn each person's history properly. When someone becomes distressed we look for the reason behind it. We work closely with local GPs and community nurses so that health changes are picked up early, and we keep families in the picture as a matter of course. At our most recent inspection the Care Quality Commission rated us good overall. You are welcome to visit at any reasonable time.

Common questions about Hazel End Care Home

Where is Hazel End Care Home located?

Hazel End Care Home is a residential care home in Bishop's Stortford, Hertfordshire, CM23 1EN. You can view its exact location and get directions from the map on this page.

What type of care does Hazel End Care Home provide?

Hazel End Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.

What is Hazel End Care Home's CQC rating?

Hazel End Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 9 November 2022. You can read the full CQC report from the link on this page.

Does Hazel End Care Home provide dementia care?

Yes. Hazel End Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Hazel End Care Home offer respite or short-term care?

Yes. Hazel End Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Hazel End Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Hazel End Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Hazel End Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Hazel End Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Hazel End Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. Hazel End Care Home is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 9 November 2022
  • Report published: 9 November 2022

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Local care news in Hertfordshire

More local care news for Hertfordshire

Typical weekly fees in the East

Hazel End Care Home has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Hazel End Care Home. Actual fees depend on the room, the level of care and how it is funded.

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