Chepstow House

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About Us

We at Chepstow House are proud to offer dedicated residential care in the welcoming market town of Ross On Wye, set within the beautiful countryside of Herefordshire. Our home provides a nurturing environment where residents receive personalised support tailored to their individual needs, whether that involves long term living or short stay respite.

Nestled in the West Midlands region, our home benefits from the calm, scenic character that Ross On Wye is so well known for. The surroundings offer a peaceful backdrop for daily life, giving residents a true sense of place and community. Inside, we focus on creating a warm, homely atmosphere where every person feels comfortable, respected, and genuinely at home.

Our care approach is broad and inclusive, reflecting the diverse needs of those we support. We provide specialist care for older people, including those living with dementia, as well as support for adults with learning disabilities or autism, mental health conditions, physical disabilities, and visual or hearing impairments. We also welcome younger adults whose circumstances mean residential care is the right choice for them. In practice, this means our team takes time to truly understand each resident, building care plans that honour their preferences, routines, and life history. Families can take comfort in knowing their loved one is supported by people who recognise that good care is about more than meeting needs; it is about preserving dignity, encouraging independence, and celebrating each individual.

For families considering respite care, our home offers a reassuring option when a short break is needed, whether that is to support a primary carer or to help someone recover after a hospital stay. Throughout every type of stay, our priority remains the same: compassionate, person centred support delivered with consistency and kindness.

We are pleased that our most recent CQC inspection, carried out in October 2024, rated us as Good across every domain, including Safe, Effective, Caring, Responsive, and Well-led. For families, this independent assurance reflects the standards we strive to uphold each day and the genuine commitment of our team to the wellbeing of those in our care.

Choosing a care home is one of the most important decisions a family can make, and we understand the weight that decision carries. If you are exploring options for yourself or a loved one in the Ross On Wye area, we warmly invite you to learn more about Chepstow House. Our door is always open to families seeking a place where care, comfort, and community come together.

Common questions about Chepstow House

Where is Chepstow House located?

Chepstow House is a residential care home in Ross On Wye, Herefordshire, County of, HR9 5HB. You can view its exact location and get directions from the map on this page.

What type of care does Chepstow House provide?

Chepstow House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Chepstow House's CQC rating?

Chepstow House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 October 2024. You can read the full CQC report from the link on this page.

Does Chepstow House provide dementia care?

Yes. Chepstow House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Chepstow House offer respite or short-term care?

Yes. Chepstow House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Chepstow House

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Chepstow House

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Chepstow House is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Chepstow House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Chepstow House offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Chepstow House supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 23 October 2024
  • Report published: 23 October 2024

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the West Midlands

Chepstow House has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Chepstow House. Actual fees depend on the room, the level of care and how it is funded.

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