Carlton House Rest Home

Logo of Carlton House Rest Home Limited, a care home in New Milton, Hampshire, offering older person care, dementia care, mental health care and physical disability support.

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About Us

Carlton House Rest Home is a residential care home in New Milton, Hampshire. We support older people who need help with daily living, along with younger adults, residents living with dementia or a mental health condition, people with a physical disability and those living with a visual or hearing impairment. Respite stays are available for shorter periods.

We support a broad mix of people here, so we plan around individuals rather than working to a formula. Residents decide when they get up, how they spend their time and what they eat. Meals are cooked on the premises and preferences are remembered. There is company and activity for those who want it and no pressure on anyone who does not.

Staff take time to learn what helps a particular resident feel settled and what unsettles them, which matters enormously for anyone living with dementia or managing a mental health condition. For residents with a sensory impairment we make sure conversation and information actually reach them.

We keep close contact with GPs, community mental health teams and district nurses so that health concerns are dealt with quickly, and we keep families properly informed. Visitors are welcome at any reasonable time.

The Care Quality Commission most recently rated us good overall. Please come and look round.

Common questions about Carlton House Rest Home

Where is Carlton House Rest Home located?

Carlton House Rest Home is a residential care home in New Milton, Hampshire, BH25 6NN. You can view its exact location and get directions from the map on this page.

What type of care does Carlton House Rest Home provide?

Carlton House Rest Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Carlton House Rest Home's CQC rating?

Carlton House Rest Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 3 December 2022. You can read the full CQC report from the link on this page.

Does Carlton House Rest Home provide dementia care?

Yes. Carlton House Rest Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Carlton House Rest Home offer respite or short-term care?

Yes. Carlton House Rest Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Carlton House Rest Home Limited

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Carlton House Rest Home Limited

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Carlton House Rest Home Limited is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Carlton House Rest Home Limited is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Carlton House Rest Home Limited offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Carlton House Rest Home Limited supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 3 December 2022
  • Report published: 3 December 2022

Overall: Good

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the South East

Carlton House Rest Home Limited has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Carlton House Rest Home Limited. Actual fees depend on the room, the level of care and how it is funded.

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